Christian H. Email & Phone Number

Cary, North Carolina, United States

Middleton, Wisconsin, United States

• Testing Pre-Integrated assets and technologies.• Draft testing plans and track sheets for testing progress.• Draft risk assessment reports for milestone and release purposes.• Organize upstream testing teams for broad spectrum or large quantity testing.• Log, track, regress, and close bugs using JIRA.• Record media for requested checks and JIRA ticket purposes.• Identify and recommend process improvements as necessary.• Prioritize multiple projects and plans, while adjusting to changes in priorities of the projects and checks as needed.• Collaborate with other QA testers, upstream testing teams, and designers.• Communicate, educate, and advocate for new or better testing practices.Call of Duty Releases I worked on:• Call of Duty: Cold War• Call of Duty: Warzone• Call of Duty: Modern Warfare II• Call of Duty: Warzone II• Call of Duty: Modern Warfare III

Orlando, Florida, United States

• Determine potential risks and address concerns related to processes and development and QA teams.• Deal with bugs of concern or blocking.• Collaborate with test teams to ensure coverage of their test domain.• Create test levels for gaming systems.• Offer suggestions for automated solutions for attribute testing.• Foster relationships between design and quality assurance teams to encourage collaboration between the two disciplines.• Participate in stand-up meetings.• Draw lessons and share knowledge with the quality analyst team.• Adapted to various different project themes for seasonal ContentMadden Releases I worked on:• Madden 22

Greensboro, North Carolina, United States

• Manage a team of 100 - 150 employees, per shift.• Supervise and ensure the success of each shift, and that each vendor is dispatched on time and to the correct locations.• Monitor the hourly progress and regulate the work productivity of employees.• Serves as a Champion for FXG’s Safety Above All Culture and supports all related initiatives.• Management responsibilities include, but are not limited to hiring, terminations, coaching, skills development, recognition and rewards, performance evaluation, discipline, addressing employee concerns, and staff productivity.• Plans organizes, staffs directs, and controls the day-to-day operations of the assigned sort.• Ensures the sort follows established safety, quality, and service standards. • Determines the sort’s strategic goals and achieves quality, service, and productivity goals. • Participates in the development of and is responsible for administering company safety strategies and programs.

Dallas, Texas, United States

• Manage a team of 100 – 150 employees, per shift.• Serves as a champion for FXG’s Safety Above All Culture and supports all related initiatives.• Management responsibilities include, but are not limited to hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns, and staff productivity.• Plans organizes, staff directs, and controls the day-to-day operations of the station or hub.• Responsible for managing and assigning employees (primarily Operations Managers) to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost, and maximizing operational quality, including the movement, tracking, and administration of trailers.• Determines the work area’s strategic goals and ensures quality, service, cost, and productivity goals are achieved. Plans the work area strategy based on projected volume, headcount, and other special circumstances and factors.• Oversees daily visual inspections of loads to ensure proper quality for customers and/or vendors.• Directs and guides Operations Managers to ensure a common understanding of operational updates and daily goals for the work area.• Ensures compliance with all FXG policies/procedures and applicable governmental regulations.• Participates in the development of and is responsible for administering company safety strategies and programs.• Fosters a safety-conscious culture by serving as an advocate for safety compliance and safety initiatives.

Ocala, Florida, United States

• Manage a team of 40 – 80 employees, per shift.• Serves as a champion for FXG’s Safety Above All Culture and supports all related initiatives.• Management responsibilities include, but are not limited to hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns, and staff productivity• Plans organizes, staffs, directs, and controls specific day-to-day operations within the station or hub.• Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking, and administration of trailers (in conjunction with the linehaul department as applicable)• Analyzes operational performance through direct observation, interpretation of reports, and collaboration with others.• Determines opportunities for improvement of key metrics and executes action plans to achieve results• Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals• Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters• Participates in the development of and is responsible for administering company safety strategies and programs• Investigates resolves, and/or escalates customer service issues, as appropriate• Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures, and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, and dock safety