•Set daily goals for employees•Responsible for processing checks to Clients accounts. Also applying credits•Inbound Outbound calls to all delinquent accounts•Going over contracts with clients/skip tracing.•Going over aging reports 30-90•Call insurance companies to go over invoices and to confirm when check will be mailed out.•Face to Face in-store cash payment by client •Monthly Bonus structures•B2B, Commercial, Residential clients•Daily meetings with my team on collection strategy• Weekly meetings with all 3 departments as well as the owner.•Coaching team members to better our collection team