Charla Jefferson Email & Phone Number

• Continuing with the duties as a benefits analyst • Assisting with more complex issues and solutions for retirement files and estimates• Completes all KPERS 3 retirement estimates for members• Assists with the modernization of the retirement system with the KPERS 3 plan• Available for assistance with newly employed benefit representatives • Assisted with one-on-one training for newly hired benefit analysts and representatives

• Counsels members in person and over the phone regarding retirement, withdrawal, and service purchases• Assist employers from all different Kansas agencies with retirement, money reporting, and membership• Assist new analysts in learning the retirement application procedures and retirement estimate guidelines• Maintain a 99% accuracy with calculated and approved retirement files since September 2018• Maintain at least a 95% average of audited phone calls based on professionalism and accurate information• Ability to multitask the position requirements quickly and effectively while managing calls and calculations• Ability to answer member-specific retirement questions by reviewing their account• Audit other team member retirement files for accuracy each month since September 2018• Meet monthly and weekly deadlines for payments, applications, and estimates for members

Topeka, Kansas, United States

Topeka, Kansas Area

• Work closely with the store manager to recognize the needs of customers• Communicated with customers while also meeting their needs• Developed an understanding on the store’s customer base and how the store is able to successfully deliver their needs• Ability to successfully work together in high-stakes, commission-based setting• Top salesperson in dollar sales, May, June, July, October

Chuncheon, Gangwon-Do, Korea

• Adapted to teaching methods that are prominent in South Korea• Adapted to the university hierarchy found in many Korean schools• Drafted English lessons using PowerPoint• Prepared the students for public speaking• Compiled weekly progress logs on all students

Topeka, Kansas

• Conducted quarterly interviews for potential team members• Conducted bi-annual, individual evaluations on each member• Delegated store duties to employees• Trained more than five people for managerial roles• Developed merchandising and visual skills• Gained the ability to work alone under high pressure situations• Developed interpersonal skills by communicating with the public, supervising employees, and working closely with the store manager• Traveled to other Kansas stores to work and learn efficient ways to execute a plan and tasks at hand• Successfully ran the store, 15 weeks in a row, while receiving the top bonus amount for each month• Smoothly adapted to multiple upper management changes

Topeka, Kansas

• Developed multitasking skills by assisting guests and other worker needs at the same time• Able to work in a fast pace environment alone for a length of time• Conducted multiple large group training sessions• Acquired on-the-spot decision making skills regarding customer issues

Topeka, Kansas

• Worked closely with Asbury-Mount Olive after school program• Developed reading plans for a diverse group of children • Reported weekly progress reports to the program director• Assisted in homework and weekly reading lists for each child• Worked closely with other student workers to brainstorm teaching ideas

Master Of Social Work - Msw, Social Work

Bachelor Of Arts - Ba, Sociology

Cultivated an understanding of society on a larger level, how people interact, social structures and organizations, how society influences.

Korean Language And Literature

Used key sociological terms and concepts like cultural relativism to navigate through South Korea alone to different cities and stores.

Minor, Management & Marketing

Coordinated and advised local business for marketing, contributed to a variety of small, semester-long group projects, basic accounting.