C John Mass Email & Phone Number

Frisco, Texas, United States

• Responsible for gaining an understanding of transportation processes of large volume shippers across various industries such as oil/chemical, consumer packaged goods, and food services• Developed new order to cash processes that span across operations, IT, and finance for various order types such as inbound, outbound, and transfer shipments• Achieved excellent working knowledge of Transplace systems and applications such as TMS and OMS• Managed on-time delivery of on-boarding processes for multiple clients per year for 4 consecutive years• Delivered the contracted solution to client while staying under budget on over 70% of projects• Maintained good working relationships with operations, finance, and IT teams • Responsible for customer-facing throughout the lifespan of on-boarding projects, including delivering tough messages as well as positive news• Lead change management activities with customers and internal stakeholders to help identify how projects could be most successful• Tasked with managing multiple complex long-term projects such as the Clorox and Cummins, which requires working with several key customer contacts while also managing multiple work streams within Transplace• Successfully managed multiple projects simultaneously while reporting on project status to Transplace leadership and staying congruent with client commercial agreements• Setup KPI reporting for customers across several verticals to track measures such as on-time pickup, on-time delivery, cost per pound, and cost trending• Established carrier score carding tools to provide measurable tools to operations teams to conduct procurement events and establish baselines

Allen, Tx

• Manage team of up to 9 Program Managers responsible for client contacts with retail and business to business sales in excess of a combined $370M • Managed remote team members within the distribution center in Memphis, TX • Identified additional service opportunities and quarterbacked them to implementation within existing client base to solution gaps in client offering and customer experience• Signed an additional 7% and 4% in incremental revenue across all clients in 2012 and 2013, respectively• Responsible for contract adherence and addendum drafting after initial contract was finalized and services were sold • Created and managed independent client budgets across several functional areas• Surpassed 2013 departmental cost reduction goal of 2% by utilizing additional automation and delegating reporting responsibilities to off-shore counterparts • Oversaw new project initiatives spanning across multiple functional areas and provided status reports to Client and internal stakeholders on status and milestone progress requirements • Streamline communication within department to help educate and mentor entry-level Account Managers • Conducted monthly one-on-one meetings with direct reports to shepherd their personal development along with maintaining high level of Client satisfaction