Client Liaison Consultant
CurrentAs a Client Liaison Consultant at ROAR Africa, I specialize in fostering and nurturing relationships with both international and national agents, guests, and service providers. My role revolves around coordinating and executing various activities tailored to travelers of different group sizes. I also provide vital support to the Accounts Department by addressing invoice queries promptly.With a keen eye for detail, I ensure accurate data entry into our CMS, guaranteeing the precise appearance of each entry on client itineraries. Effective communication is at the core of my responsibilities, involving seamless interaction with clients and suppliers on both a national and international scale.In addition to these duties, I take charge of preparing tour materials and serve as the primary point of contact for both travelers and service providers throughout the booking process. Should any operational issues arise, I am dedicated to swiftly resolving them, ensuring a seamless travel experience for our clients.Collaboration is key, and I work closely with the sales and reservations teams to streamline processes and deliver exceptional service at every touch-point.