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C-J Valdez is listed as Customer Support Representative at Reliasourcing based in Taguig, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for C-J Valdez.
C-J Valdez previously worked as Customer Support Representative at Reliasourcing and Customer Service Associate at Sutherland.
Dynamic and results-oriented Customer Support Representative with a proven track record of delivering exceptional service and driving customer satisfaction. Possessing a solid foundation in resolving inquiries, providing technical assistance, and cultivating positive customer relationships. Adept at utilizing various communication channels to address customer needs efficiently and effectively. Highly skilled in troubleshooting issues and providing timely solutions while maintaining a customer-centric approach. Committed to continuous improvement and staying updated on industry trends to deliver unparalleled support. Seeking opportunities to leverage expertise and contribute to the success of a customer-centric organization.
A career timeline built from the work history available for this profile.
Delivering exceptional service as the primary point of contact for diverse clientele. Proficient in educating customers on tailored product features, adept at utilizing CRM systems, and skilled in issue escalation for swift resolution. Consistently surpassing satisfaction targets and driving revenue through successful upselling strategies.
Philippines
Experienced Customer Associate with a proven background in effectively addressing payment concerns, managing refund and return processes, and providing comprehensive customer education. Proficient in navigating complex payment systems and resolving discrepancies with precision and efficiency. Skilled in handling refund requests and processing returns in compliance with company policies and procedures. Dedicated to ensuring customer satisfaction through clear and empathetic communication, actively listening to concerns, and offering timely resolutions. Committed to educating customers on product features, policies, and best practices to enhance their overall experience and foster long-term relationships. A proactive team player with a passion for delivering exceptional service and exceeding customer expectations.
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C-J Valdez is listed as Customer Support Representative at Reliasourcing.
C-J Valdez is based in Taguig, National Capital Region, Philippines.
C-J Valdez has worked for Reliasourcing and Sutherland.
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