With a strong background in the fashion industry, I have gained hands-on experience in organizing fashion shows, assisting with photoshoots as a producer, and coordinating and scheduling models to ensure seamless event execution. This has honed my skills in managing high-pressure environments and collaborating with diverse teams to create impactful fashion moments.In addition to my fashion industry experience, I have held the position of Assistant Manager at a prestigious fashion store in Brazil. In this role, I was responsible for overseeing daily operations, including supervising staff, conducting sales training, managing inventory, and ensuring that the store's visual presentation adhered to brand guidelines. I played a key role in employee development, performance evaluations, and executing customer service strategies that fostered a loyal clientele and enhanced the overall shopping experience.Building on this foundation, I transitioned into luxury retail, where I have excelled in delivering exceptional customer service and crafting personalized shopping experiences. As a Senior Luxury Retail Ambassador, I specialize in understanding client needs, offering tailored product recommendations, and building long-lasting relationships based on trust and satisfaction. Known for my meticulous attention to detail, problem-solving skills, and ability to maintain a store environment that reflects brand exclusivity, I am adept at driving sales through upselling, cross-selling, and customer retention initiatives, consistently exceeding targets.As a collaborative team player, I remain committed to continuous learning, using my expertise in visual merchandising and point-of-sale systems to enhance the customer experience at every touchpoint. Throughout my career, I have consistently provided a level of service that goes beyond expectations, ensuring clients have a seamless and memorable luxury shopping journey.
Hermès
View- Website:
- hermesemployeur.com
- Employees:
- 17816
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Senior Service And Experience AmbassadorHermèsLondon, Gb -
Senior Service & Experience AmbassadorHermès Sep 2014 - PresentLondon, United Kingdom -
S.A.Christian Dior Couture Apr 2016 - Jul 2016London, United Kingdom -
Temp Sales AssociatePrada Apr 2014 - Sep 2014London, United Kingdom -
Casting DirectorJordi Palau Photography Apr 2013 - Feb 2014Casting Director Assistant / Photographer Assistant
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Assistant ManagerLe Lis Blanc - Brazil Aug 2010 - Dec 2011Assistant Manager / Visual Merchandising
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Head Of Visual MerchandisingLojas Riachuelo Oct 2008 - Jul 2010In-store Head of Visual Merchandising
C M. Education Details
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Short Course -
University Of The Arts LondonBuying And Merchandising -
Universidade Salgado De OliveiraFashion Design
Frequently Asked Questions about C M.
What company does C M. work for?
C M. works for Hermès
What is C M.'s role at the current company?
C M.'s current role is Senior Service and Experience Ambassador.
What schools did C M. attend?
C M. attended Harvard Business School Online, University Of The Arts London, Universidade Salgado De Oliveira.
Who are C M.'s colleagues?
C M.'s colleagues are Vanessa Silva Mateus, Muhammad Imran, Evgenij Pavlucik, Meleke Gouiaa, Jimson Ng, Yaroslav Gribanov, Sven Murzynowski.
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