Carrie Marks Email & Phone Number

Oxford, Gb

Oxford, Gb

• Developed and implemented the 2024 season Visitor Programme, translating it to a sustainable, rolling programme • Leading and developing a multi-disciplinary team by setting and monitoring standards in customer service, health and safety and site presentation • Working with peers to identify and build opportunities for visitor engagement, ensuring financial stability • Leading Kelmscott's family-friendly offer through interpretation, participatory activities and volunteer training • Recruiting, supporting and training over 120 volunteers and 9 staff team members • Developing, writing and updating policy documents • Delegated budget holder responsible for sourcing materials, managing artist contracts and authorising volunteer expenses

• Lead and developed a multi-disciplinary team, ensuring digitisation and delivery specifications were met, health & safety procedures followed, and customer queries were dealt with in a timely and professional manner• Recruitment and induction of Digitisation Technicians and trainees• Maintained high quality digitisation through Quality Assurance spot checks• Line managing and coaching the Interim Digitisation Team Leader, including absence and performance management• Providing on the job training to Digitisation Technicians and Trainees• Management of third-party contracts, overseeing the timely and safe delivery of photographic and time-based media collection items in a variety of physical conditions• Coordinated the digitisation team's projects and programme of work, quantifying business impact and reporting of project progress at stakeholder meetings• Worked collaboratively with peers to collate management dashboards for project and resource management, quality and change control, and risk reporting• Delegated budget holder sourcing equipment, materials and third-party contracts

• Managed the development and training of 5 Digitisation Technicians including managing performance and attendance, undertaking staff appraisals, quarterly and annual reviews and coached two Digitisation Technicians up to Team Leader roles• Managed workflows of large digitisation projects and commercial orders, prioritising work as needed and applied technical knowledge and problem-solving skills, ensuring timely delivery of assets• Completed and managed QA of digital assets, ensuring all standards were met for in-house and third-party contracts • Digitised a variety of photographic and paper materials to FADGI standards, creating master and exhibition images ready for ingest using flatbed scanners and high resolution cameras• Oversaw the team’s calibration of screens, software updates and output profiles• Liaised with various departments ensuring the effective transport of collection items, equipment availability and conservation assessment and treatment• Ensured handling of vulnerable materials to agreed standards of collections care and health & safety• Updated catalogue entries on Adlib and Axiell to enhance the documentation of the collection• Completed management information to inform management dashboards and decisions• Contributed as a supplier of knowledge at stakeholder/project meetings• Managed, trained and ensured compliance with the Museum’s policies and health & safety • Developed and authored numerous specification guidelines, training plans and workflow documents• Trained and supported digitisation teams through changes to technical specifications and workflows

• Scanned photographic items to FADGI standards using a large format flatbed scanner ready for ingest• Worked in a colour managed environment, regularly calibrating monitors and scanning software• Used Photoshop to process digital assets to IWM specifications for ingest into Adlib/Axiell• Completed quality assurance checks of colleague’s work before ingest• Identified and referred items requiring conservation treatment to the team leader for assessment • Created test scans to compare quality over three different scanners for the Digital Futures Project• Completed 2-D photography of documents and artwork • Developed various workflow documents and co-authored the ‘Sensitive Images’ guidelines• Developed and shared a progress tracker spreadsheet to maintain accurate record keeping of work

• Digitally captured, retouched and recorded almost 4,000 historic photographs of varying formats to strict specifications using Adobe Photoshop and Bridge• Developed skills in digitisation, colour management, photographic material conservation, time management and organisation through internal and external training sessions• Collaborated with other departments to create articles, a blog post and various ‘Stay at Home’ activities over the Covid-19 lockdown period• Researched and created a number of reports, evaluations and presentations for various stakeholders • Coordinated my training schedule, booking meetings and liaising with various archive teams • Curated a small exhibition of photographs and albums for future donor and VIP visitors• Designed, filmed and edited a number of videos for instructional use and social media • Set up, maintained and championed the project Instagram account, attracting over 200 followers, many of which regularly engaged with our content

Wimpole

• Ensured the House and collection was maintained to a high standard using preventive conservation methods as well as monitoring light levels, integrated pest management and completing inventory marking in line with Museum Accreditation standards • Researched, created and regularly delivered a talk about monitoring light in historic houses to visitors• Engaged with visitors on a daily basis about the collection and its conservation needs• Completed advanced training on the Collections Management System with the responsibility to undertake a retrospective update of Wimpole’s advisory, condition and conservator reports• Worked effectively and efficiently in a team, using excellent communication skills to guarantee daily cleaning targets were achieved and objects were moved safely and securely• Mentored 8 trainee Conservation Assistants in preventive conservation and daily tasks • Led staff and conservation volunteers through 2 deep clean seasons, setting goals and organising tasks • Assisted in the creation of a new starter induction pack and training system in the Mansion• Developed, trialled and implemented new daily and deep cleaning rotas and records• Led specialised cleaning of ceramics, inventory marking, and collections digitisation • Digitised an important archive of letters and documents, allocating inventory numbers and marking items. Responsible for the safe transportation of items between storage and digitisation studio• Reduced light levels in the House by 32.6% to bring the levels under target in 1 year by closely monitoring the light in each room while training staff and volunteers on the effects of light

• Provided excellent customer service in the Lingerie and Womenswear departments, using tactfulness and good manners when carrying out Lingerie fittings• Responsible for raising two lingerie brands by 6 house positions over a 1 year period

Norwich, United Kingdom

• Conducted campus tours for prospective students• Led informal discussions during interviews and evaluated prospective students work

Photography, 1St Class

Photography, Academic Research Course, Art, Psychology, History Of Art, German, A*, A*, A, C, C, C

10 A'S (Including Science, Maths, And English), 1 B, 1 C, 1 D