* Trainer and Proctor for Microsoft Office Specialist and Microsoft Technology Associate Programs. Handled Adobe Photoshop training program. Carry out training needs analysis; designed training programs appropriate to the skills needed;* Develop an appropriate mix of formal and informal development activities;* Ensure that the learning environment and resources support learner needs;* Designed course materials and other documents such as handouts, manuals and exercises;* Prepare the learning environment and resources, including setting up IT equipment where appropriate;* Support and coach learners using learning technologies to deliver skills;* Evaluate the effectiveness of training programs and learning outcomes;* Develop peer networks to keep abreast of current thinking;* Maintain appropriate records of learner development and resource allocation.

Worked for AT&T Account. Provided accurate and appropriate information in response to customer inquiries. Troubleshoot issues and customer complaints. Taking ownership on all calls. Able to deal with irate customers.

Software and Hardware troubleshooting, maintained updates of computer application. Replacing parts as required. Conducting Safety checks on computer equipment. Trained to install Endoscopy tower system and cautery machine. Assigned to demonstrate medical equipment products. Maintain customer medical equipment in good condition.

Installing and configuring computer hardware operating systems and applications. Maintained network of the company. Assigned to make layout for magazine ads. Address all customer concerns.