C. Michael Email & Phone Number

Plantation, Fl, Us

Supported course development effort by reviewing, copy editing, and proofing all instructional course materials covering topics including DEI, ADA, safety, leadership, and branding for use onboard and shoreside. Responsible for: communication strategy for Training and Development department, creating engaging copy for training events hosted and infographics, assisting in house designers with updating training materials as brand looks changed due to company growth.

Plantation, Fl, Us

Researched and consolidated information in order to craft direct responses to client needs across multiple writing platforms. This includes via email, customer service chat, and various company social media platforms (Twitter, Instagram, Facebook), all while maintaining brand voice.

Seattle, Wa, Us

Leadership position that required a calm demeanor during periods of high volume or unusual events to keep the store operating to standard in a customer facing role. This involved managing the scheduling for specific day parts, cash handling, food safety, training new hires, and anticipating both customer and store needs.Began in 2017 as a Barista, promoted to Barista Trainer after the first year, and then Shift Supervisor after the second year.

Translated both fiction and nonfiction pieces covering a myriad of topics, peer reviewed and edited.

East Asian Languages And Cultures, Japanese Language/Linguistics

Intensive Japanese Language Program