C. Mitchell Mclean Email & Phone Number

Markham, On, Ca

Markham, On, Ca

Markham, Ontario, Canada

My tenure at Hockey Legends Training as General Manager unveiled a passion for integrating high-tech solutions into sports training, culminating in a groundbreaking approach to athlete development. The role demanded acute attention to detail, a skill honed over months of meticulous work, ensuring each client's progress was precisely tracked and optimized through advanced analytical software.Transitioning to Canlan Sports, the focus shifted to fostering a customer-centric environment for… Show more My tenure at Hockey Legends Training as General Manager unveiled a passion for integrating high-tech solutions into sports training, culminating in a groundbreaking approach to athlete development. The role demanded acute attention to detail, a skill honed over months of meticulous work, ensuring each client's progress was precisely tracked and optimized through advanced analytical software.Transitioning to Canlan Sports, the focus shifted to fostering a customer-centric environment for burgeoning youth talent. In collaboration with a dedicated team, we met and surpassed customer satisfaction targets, a testament to a steadfast commitment to excellence in sports programming and an unwavering dedication to nurturing the next generation of athletes.I am taking these new skills and returning to independent player development programs, both individual and group sessions. Show less

Toronto, Ontario, Canada

• Led a team of instructors in recruiting, training, and scheduling for youth programs, ensuring adherence to curriculums and SOPs.• Developed a customer-focused culture for youth league and programs, meeting net promoter score and customer satisfaction targets.• Organized and launched a local youth hockey league, overseeing all scheduling, rulings, and team placements.

Markham, Ontario, Canada

General Manager of a new elite hockey training facility using state-of-the-art high-tech equipment and personalized analytical software to provide clients with the most effective training while tracking their progress and results.

Toronto, Canada Area

• Help establish and operationalize policies aligned with industry best practices andregulatory requirements.• Help identify infrastructure systems needed to support the brokerage business.• Work with product team to adopt compliant digital practices.• Hire, train and manage junior brokerage professionals (sales and support) to provideexceptional customer service.• Manage relationships and deliver excellent customer service for insurance clients deliveredthrough our… Show more • Help establish and operationalize policies aligned with industry best practices andregulatory requirements.• Help identify infrastructure systems needed to support the brokerage business.• Work with product team to adopt compliant digital practices.• Hire, train and manage junior brokerage professionals (sales and support) to provideexceptional customer service.• Manage relationships and deliver excellent customer service for insurance clients deliveredthrough our online insurance application portal.• Act as the main channel of feedback between customers and product teams, to driveimprovements to our process and technology. Show less

Toronto, Canada Area

• Oversee the financial security portfolios and estate planning for various individual, family and high net worth business clients in Toronto • Provide clients with various life & living benefit insurance products including term life, permanent life, whole & universal life, disability, critical illness and investment products including mutual funds, segregated funds, and annuities

Toronto Core

• Oversee the financial security portfolios and estate planning for various high net worth business clients in Toronto • Provide clients with various life & living benefit insurance products including term life, permanent life, universal life, disability, critical illness, segregated funds, and annuities• Mentor new Life & Living Benefits Specialists on sales philosophy, systems usage, and standard protocols• Collaborate with internal departments and external sales teams to… Show more • Oversee the financial security portfolios and estate planning for various high net worth business clients in Toronto • Provide clients with various life & living benefit insurance products including term life, permanent life, universal life, disability, critical illness, segregated funds, and annuities• Mentor new Life & Living Benefits Specialists on sales philosophy, systems usage, and standard protocols• Collaborate with internal departments and external sales teams to accomplish all day-to-day requirements• Facilitate regular seminars to groups of up to 50 clients on the benefits of consolidating insurances with RBCKey Achievements:✔ Successfully grew annual sales by 15% year-over-year through relationships building, networking, and referrals✔ Consistently achieved annual sales targets as they increased every year throughout with RBC Insurance✔ Received numerous RBC Performance Awards and RBC Points for leading the 30+ member department in sales Show less

Toronto Core

• Provided individual and business clients with various insurance products including property, auto and life • Built and nurtured strong relationships with clients to address any concerns and generate consistent referrals• Delivered hands-on training and mentorship to junior Insurance Advisors in their day-to-day operations• Chaired training conference calls for the entire region with a focus on cross-selling and client relationship buildingKey Achievements:✔ Led the… Show more • Provided individual and business clients with various insurance products including property, auto and life • Built and nurtured strong relationships with clients to address any concerns and generate consistent referrals• Delivered hands-on training and mentorship to junior Insurance Advisors in their day-to-day operations• Chaired training conference calls for the entire region with a focus on cross-selling and client relationship buildingKey Achievements:✔ Led the three downtown offices in annual sales throughout tenure by building a strong corporate referral network✔ Selected by senior management as one of the founding Advisors for the new Life & Living Benefits program✔ Received two RBC Performance Awards and multiple nominations for exceeding all performance expectations Show less

Toronto, On

• Provided sales and servicing duties to individual and small business accounts for various insurance products including whole life, universal life, term life, critical illness, group insurance and segregated funds • Designed insurance portfolios for small business clients to create group benefit packages for owners and staff • Managed personal and corporate Mutual Funds clients for non-registered, RRSP, RIF, RESP, and TFSA accounts• Mentored junior colleagues by supporting them in… Show more • Provided sales and servicing duties to individual and small business accounts for various insurance products including whole life, universal life, term life, critical illness, group insurance and segregated funds • Designed insurance portfolios for small business clients to create group benefit packages for owners and staff • Managed personal and corporate Mutual Funds clients for non-registered, RRSP, RIF, RESP, and TFSA accounts• Mentored junior colleagues by supporting them in their day-to-day operations and resolving any questions• Set up new bank accounts and credit cards for clients through the National Bank of Canada• Oversaw the sales and servicing of investment and personal loans, lines of credit and mortgages Key Achievement:✔ Increased annual sales revenues by over 20% year-over-year and was eventually recruited by RBC Insurance Show less

Gta

• Designed and delivered on-site training sessions to apartment Rental Agents across Southern Ontario on various topics including proper rental procedures, customer service, leasing issues, and electronic application management• Conducted troubleshooting for leasing issues and oversaw suite enhancements projects to minimize vacancy rates• Developed various marketing and promotional strategies to attract potential tenants in key marketsKey Achievement:✔ Successfully decreased… Show more • Designed and delivered on-site training sessions to apartment Rental Agents across Southern Ontario on various topics including proper rental procedures, customer service, leasing issues, and electronic application management• Conducted troubleshooting for leasing issues and oversaw suite enhancements projects to minimize vacancy rates• Developed various marketing and promotional strategies to attract potential tenants in key marketsKey Achievement:✔ Successfully decreased vacancy rates for over 20 high-end apartment buildings across the GTA Show less