Customer Success & Quality Control Manager-Lead Quality Control Department and Customer Success initiatives, ensuring adherence to organizational quality standards, delivering exceptional customer satisfaction, and fostering continuous improvement.-Oversee quality control measures, conducting regular assessments and audits of a team of 30 bookers, to identify areas for improvement and uphold high standards across company processes.-Lead and mentor booking agents to foster a motivated and high-performing team, with a focus on delivering exceptional customer experiences. Intervene promptly in cases of misconduct or low performance among team members to ensure optimal outcomes and maintain high standards of performance.-Serve as a dedicated customer advocate, adeptly managing agent escalations, while fostering cross-functional collaboration to optimize customer success and retention. Track performance metrics to enhance operational efficiency and customer interactions.

-Managed digital content creation and distribution as a Digital Content Manager, ensuring alignment with brand objectives and audience engagement goals.-Developed and implemented content strategies to enhance brand visibility and engagement, leveraging analytics to optimize performance.-Drove strategic vision and growth initiatives as Co-founder while leading company operations.

-Supervised production processes and inventory management to ensure operational efficiency and timely delivery.-Managed financial data and budgets, overseeing fiscal responsibilities and optimizing resource allocation.-Successfully managed distribution operations for designated areas, ensuring timely delivery of goods to clients and oversaw accounts receivable processes, ensuring timely payment collection from clients.

Set the artists' scheduleProvided the artist with any assistance or needs

Ensured current customers have the right products Stock and pricing merchandiseMaintained an appealing easy to shop environment