With over 14 years of experience in the BPO industry, I am a passionate and driven leader who strives to deliver exceptional results for my clients and team. As the CEO of C. Operation Management Services, I oversee the strategic direction, operations, and growth of the company, which provides telemarketing, lead generation, appointment setting, and customer service solutions to businesses across various sectors. I am committed to creating a culture of excellence, innovation, and collaboration, where everyone is empowered to contribute their ideas and talents. My mission is to help my clients achieve their sales and marketing goals, while providing them with the best value and quality in the market.Before becoming the CEO of COMS, I was the Operations Manager at Custech Contact Center Philippines, where I managed the daily operations and performance of over 300 agents and supervisors. I was responsible for developing and implementing operational strategies, policies, and standards, as well as conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses. I also identified and evaluated state-of-the-art technologies and solutions to enhance the efficiency, productivity, and customer satisfaction of the call center. Some of my achievements include increasing the conversion rate by 35%, reducing the attrition rate by 20%, and securing multiple contracts with leading companies in the telecom, finance, and healthcare industries. I have extensive skills and knowledge in contact centers, B2B marketing, setting appointments, and client acquisition, which I leverage to deliver optimal outcomes for my current and prospective clients.