- Plan, coordinate, and deliver program activities in alignment with Zoo Labs’ missionand goals - including the Zoo Labs LEARN, FUND, MENTOR and COMMUNITY programsas well as future program prototypes.- Create and maintain schedules for program activities, drive communication, andensure coordinated execution.- Measure impact of programs in a manner that is easy to communicate tostakeholders and is actionable towards improvement.- Create and manage systems and best practices to improve efficiency andeffectiveness of programs, including: CRM, data organization, task management, and communications platforms.- Execute, organize and maintain artist and mentor tracking materials includinginterviews, feedback, surveys, spreadsheets and CRM database.- Research, grant-writing, and submissions to support fundraising efforts.- Support marketing, social media, and online platform activity.- Articulate the mission, vision, impact and needs of the organization to the community we serve.

Zoo Labs was founded in 2013 with a vision of building a startup entrepreneurship infrastructure for artists. Over the seven years that followed, Zoo Labs ran 26 accelerator residencies at their West Oakland recording studios, assembling a strong and vibrant community of over 250 artists and 350 mentors whose collective knowledge and skills are abundant. While many of these artists now have entrepreneurial skills and projects that are ready to go, there is a marked lack of capital for these individuals, especially Bay Area BIPOC artists, to afford starting or scaling up their creative businesses. In response to this pointed financial need, we created Zoo Labs: FUND, which awards unrestricted grants to Bay Area BIPOC and BIPOC-led artist teams whose music-based project or business is contributing to the region’s arts and culture environment in positive ways. In addition to receiving cash grants, teams have access to mentors with expertise in a range of industries (music, tech, marketing, legal, and more). In 2021, Zoo Labs also translated their in-person business accelerator into a free suite of artist-tailored online educational videos — called Zoo Labs: LEARN —for a wider audience to develop entrepreneurial skills.

• Live-Aboard Program (pre-event) – Managed year-round youth overnight programming (serving as many as 500 guests per evening) at a Smithsonian-affiliated museum & national historic landmark; responded to daily reservation requests & inquiries in a timely manner while providing friendly and informative customer service; created schedules and assigned shifts to approximately 60 part-time overnight staff; input new constituent information into company CRM platform; created invoices using PayPal & processed credit card payments via Stripe; placed catering and supply orders in advance of programs and according to specific needs.• Live-Aboard Program (on-site) – Attended overnight programming and served as floating support for program staff; led staff meetings to distribute program materials & discuss assignments, itinerary, headcounts, sleeping arrangements, & tour plans; ensured that safety procedures were followed and guest expectations were met; acted as a bridge to communicate any needs or concerns between part-time overnight staff and full-time administrative staff.• Cross-Department support – Successfully digitized multiple filing systems and records, implementing cloud-based progress tracking and reporting; provided weekly company-wide metrics updates, consistently exceeding monthly attendance goals from prior fiscal year; provided support to the Education and Community Outreach teams at large events like the 4th of July Celebration, Craft Beer Fest, & Smithsonian Museum Day.

• Call For Entries Support – Served as a main point of contact for entrant questions via phone and email during Call For Entries in the North American competitions; helped to create, edit, and publicize entry materials; assisted in the creation, review and analysis of entrant reports.• Educational Initiatives & Collegiate Effie Awards – Performed school outreach; prepared entry materials, customized online entry portal, and fielded questions from university students across the country; screened all student submissions; communicated with program sponsors regarding competition assets and finances; planned judging events and handled logistics for final presentations, including preparation of event materials & overseeing student travel arrangements. Worked to propose, create, and facilitate training sessions at industry conferences; delivered presentations on marketing effectiveness.• Managed Temporary Staff – Worked with temp agencies to recruit qualified individuals; oversaw their training on long-term projects; managed their day-to-day progress and provided status reports to superiors; held off-site orientation and training prior to major events & supervised temps during events.• Final Round Judging – Independently managed invitation process for prestigious two-day event attended by marketing executives; assisted with on-site event registration and attendee questions; managed a large team of temporary staff during event.

• General Events & Logistics – Traveled & assisted with events across North America – judging, annual awards gala, & meetings. This included the preparation of event materials (name badges, attendee lists, judging packets, supplies, etc.), monitoring invitations and registrations, & on-site event assistance. Maintained clear and accurate reports tracking attendees.• Research, Development & List Management – List building & maintenance for marketing purposes and judge recruitment; performed frequent industry research, data entry, & database maintenance.

Managed studio operation for successful lifestyle photographer/business owner. Maintained studio inbox, communicated with existing clients, helped to attract new ones through social media and e-mail. Designed newsletter layouts and helped to increase number of subscribers. Submitted photography to both online and print publications, increased the company’s media features. Planned editorial calendar. Acted as both Assistant and Second-Shooter to Principal Photographer at several on-location shoots.

Study abroad and college preparation programs for American and international students in Western Europe and the United States. Founded by Stanford alumni in 2000, Abbey Road’s study abroad summer programs continue to deliver excellence. Our mission is to provide quality academic summer programs that facilitate cross-cultural understanding, personal growth and academic enrichment. Our summer programs allow high school and college students from all over the world to learn foreign languages and cultures, history and art, photography and film, history of the Western Civilization, contemporary politics, international security, and many others.

Implemented educational and recreational programming on two sessions of a study abroad program for 30 teenagers in Florence, Italy. Managed program finances. Coordinated program travel arrangements, restaurant reservations, and specialized workshops for students. Planned excursions to cities throughout Tuscany. Guest-lectured Art History courses. Taught workshop on the history of the Italian fashion industry. Guided students on tours of Florence's main historical sites.

Worked with a team to successfully plan, organize and staff weekly Italian cultural events that included talks, multi-media presentations, concerts and art exhibits. Managed the receptions desk and assisted members and visitors through mailings, phone calls and in-person. Conducted business in English and Italian.

Completed daily archiving, scanning and errands related to Met product placements in major publications (both domestic and international). Maintained several complex databases. Updated a portfolio and statistical report for editorial placements. Communicated with various departments at The Met to coordinate temporary loans of museum products according to strict procedure. Assisted the Direct Marketing Team on special projects when needed.

Led weekly hour-long tours and answered visitor questions regarding the Villa's impressive art collection. Worked with security staff to ensure that procedures were followed to maintain the safety of the valuable art collection. Completed daily office tasks in the museum's collection office, including scheduling tours, ordering office supplies and updating condition reports for garden statuary. Successfully carried out these tasks in an office environment in which both English and Italian were spoken.