Operations Manager to support a large pharmaceutical organization. Sub-contract vendors including janitorial and grounds keeping. Scope of services managed include, distribution and logistics, GMP cleaning and compliance, lab service assistance and glass washing; AV and event set up. Experience in managing in a large complex organization in a pharmaceutical setting. Demonstrated ability to manage, drive excellence and oversee sub-contracts and sub-contracted employee expectations. Exemplary Customer service skills. Proven ability to manage at all levels of an organization. Ability to flex communication style to meet the needs of clients and Sodexo leaders across the globe

o Direct professional facility staff for a major Pharmaceutical company; provide leadership and strategic direction to ensure successful service offerings in the following support functions: Audio Visual, Conferencing Services, Logistics & Distribution Services, Help Desk Support, Document Production, Systems Support, Fitness, Landscaping, Pest Control, Plant Maintenance, Food Services, and Records Services. Maintain client relationships and seek new business opportunities; focus on cost savings initiatives to reduce bottom line.

oAdministered all aspects of Document Solutions contract at GSK for Pennsylvania and RTP North Carolina. oInterfaced strategically with contract vendors; reviewed company business plan, enhanced service capabilities, industry trends, potential process improvements and technological advancements.oDetermined current and future needs within Logistics & Distribution Services, negotiated new service contracts and selected new vendors. oCertified and trained all FP logistics & distribution employees in fork & motorized hand trucks safty and operationsoCompleted Document Solutions print reduction project; recommended solutions that saved GSK over $1M each year.oMaintained and implemented safety conditions and training to adhere to auditing procedures and statutory regulations.oEstablished rapport, promoted partnership and fulfilled the clients’ needs and expectations.oExecuted high quality products and service delivery.oPromoted and supported workplace diversity initiatives.