Ryan Metzger Email & Phone Number

Columbus, OH, US

Columbus, Ohio, United States

• Performing dual roles managing CS department and Operations Management for Elytus
• Delivering exceptional results adapting teams to SaaS platform
• Work with Customer Success Team to understand and solve all escalations from clients and vendors, with goal of empowering team
• Work with AR / AP / Sales / Vendor Relations teams to provide immediate and long-term solutions
• Build, coach and develop team members, provide measurable goals and feedback, and ensure a consistent, positive work environment.
• Provide effective communication with other Department Managers and Operations Team to ensure peak operational performance.

Gahanna, Ohio, United States

• Manage projects, employees, and tasks to move directives toward time-sensitive goals
• Keep agents, specialists, and co-supervisors aware of changes in compliances and regulations
• Constantly align with teams to improve standards, working closely with QA and CSRs
• Work with struggling agents to move them toward being successful in their current role and guiding them toward a leadership position in the future
• Anticipate and adjust for staffing and logistics issues, leading to proactive staffing and uptraining of agents
• Align with Operations Manager to work closely with client to provide logical on-the-fly solutions and real-time coaching and feedback within the team

Columbus, Ohio

• Maintained top-tier call volume during office days, resulting in more booked appointments
• Took initiative to help new agents with in-office training and advice during down-time sessions
• Given opportunity to take new agents with in-office training before full training was complete
• Created lasting relationships with clients, identifying and helping to remedy needs regardless of company’s scope of business
• Developed and maintained new methods to maintain records
• Won summer sales contest for highest rookie sales in region

Gahanna, OH

Columbus, Ohio Area

• Created, refined, and produced marketing concepts in-house that were sent to Regional Director for use in entire region
• Took initiative to refine Daily Operations paperwork for managers by creating self-working spreadsheets, eliminating user-error and saving time during opening and closing hours
• Given solo open/closing shifts (12 in second month of training) earlier than any other manager trained by GM, one of Corporation’s most-awarded training managers
• Helped bring Guest Satisfaction Survey (GSS) up 19% during time as manager
• Maintained detailed administrative and procedural processes to improve accuracy and efficiency
• Quickly recognized as the point-of-contact for all guest concerns and communications during shifts to ensure complete satisfaction and guest recapture

Gahanna, OH

Columbus, OH And Naples, FL

• Assessed and broke down corporate liquor usage and pricing YoY, with findings subject to Director of Operations review; led to set pricing among distributors across the company
• Created seasonal and holiday cocktail menus using fresh, innovative ingredients blender-free methods for preparation
• Introduced systems to control liquor costs, inventory and usage; created “smart” documents to assist in inventory and ordering
• Generated and balanced mid- and end-of-month sales, labor, payroll and inventory reports for the home office
• Designed and implemented live, video and digital corporate training focused on sharpening menu, new product, features and seasonal promotions expertise
• Developed and led guest and staff promotions, including Battle of the Beatles Rock Band, Mug Club Tap Takeover, Quiz Night and the annual Pub Fest beer and spirits tasting

Louisville, KY, Beavercreek, OH, And Pembroke, FL

• Created a unique atmosphere driven by the delivery of excellent service
• Earned Raving Fan reviews from the service end of a multi-million-dollar British-themed gastropub
• Led overall daily operations with a focus on delivering a high-caliber guest experience at all times
• Managed front-of-house shifts, always upholding proper labor and sales numbers
• Hired and trained Servers, Hosts and Bartenders that showed a passion for the business, as well as potential for growth and a desire to achieve excellence

Louisville, Kentucky Area

• Delivered first-in-class, dedicated service to downtown entertainment district patrons
• Hosted Quiz Night, a guest promotion designed to drive business on Monday nights
• Promoted to Management Assistant within four months of starting with the company, which allowed for engagement in kitchen training and learning behind the bar; focused on how to run shifts and control inventory

Louisville, Kentucky Area

• Created a position as Director of Street Team/Party Crasher for Velocity Weekly, now known as Metro Mix Louisville, a Gannett publication
• Processed event notifications from the Director
• Led the hiring, training and coordination of staff in order to foster a positive, energetic atmosphere at each planned event; took candid pictures for magazine features and for use in creating online traffic for the.
• Worked at events including a Rolling Stones concert at Churchill Downs, as well as VIP parties, young professionals’ events and celebrity guest appearances at clubs
• Sample events included Rolling Stones concert at Churchill Downs, celebrity guests at clubs, VIP parties, and young professionals events.

Indianapolis, Indiana Area

• Served as a member of the Guerrilla Marketing Department for INTake Weekly, also part of the Gannett Publication’s Metro Mix Indianapolis
• Acted as an ambassador for this and other Gannett publications in the Indianapolis area, leveraging hospitality and people-person skills to contribute actively to creative marketing efforts such as young professionals.
• Took candid photos at Party Crasher, VIP and national sporting events such as the Indianapolis 500, designed to generate web traffic and continued readership
• Led promotions, such as walking around downtown Indianapolis dressed as a pork chop handing out flyers and asking prospective customers "Does your job suck worse than mine?” to increase brand recognition

Fishers, Indiana

• Founded and maintained lasting, mutually beneficial customer partnerships with organizations in and around the Indianapolis area, such as Riverview Hospital, Allied Solutions and all Hamilton Southeastern schools
• Developed quotes for services, cross-product sales and in-house work orders
• Assisted as over-hire for digital pre-press to offer vacation and high-volume period coverage as needed
• Designed internal promotional and advertising materials
• Proofread work and determined the layout, including digital printing and bindery methods

Noblesville, Indiana

• Director of two different sites simultaneously, requiring separate financial records, child records, accident and incident reports, fees, curriculum, staffing, and management.
• As Assistant Director, developed curriculum and exceeded company and national standards as it went through NSACA accreditation.
• Created and led professional development workshop on communicating with children.
• Also excelled as theatrical director for inaugural arts-intensive summer camp, working as technical director and acting coach for camp culminating in performance at Indiana Historical Society.