C Shakhawat Sultan Royal Email & Phone Number

Dhaka, Bangladesh

Responsible for ensuring proper execution of all marketing activities at the company and implementing planned marketing strategies to increase business growth.

Dhaka, Bangladesh

Responsible for ensuring proper execution of all marketing activities at the company and implementing planned marketing strategies to increase business growth.

Dhaka, Bangladesh

Current role as the Business Development Manager:- Manage the marketing team at Code Rex (https://www.coderex.co/)- Marketing Head for RexTheme (https://rextheme.com/) - Marketing Manager & Product Strategist for WPFunnels (https://getwpfunnels.com/).Responsible for ensuring proper execution of all marketing activities at the company and implementing planned marketing strategies to increase business growth.

Dhaka, Bangladesh

Part Time

Mirpur, Dhaka

Uttara, Dhaka

Duties performed:• Managing a complete office with 60 agents and 5 management employees• Improving office rules and regulations• Making proper analysis of company revenue and future prospects• Maintain proper employment history and performance analysis• Observing proper working of management team and all agents• Pointing out any lacking noticed• Teaching management people proper methods and techniques of enhancing performance and quality• Client handling and campaign management• Monitoring agents at times to ensure capability• Setting up targets and taking proper initiatives to get company profit• Getting campaigns for center

Baridhara (Dohs), Dhaka

Duties performed:• Managing a complete office with 60 agents and 5 management employees• Improving office rules and regulations• Making proper analysis of company revenue and future prospects• Maintain proper employment history and performance analysis• Observing proper working of management team and all agents• Pointing out any lacking noticed• Teaching management people proper methods and techniques of enhancing performance and quality• Client handling and campaign management• Monitoring agents at times to ensure capability• Setting up targets and taking proper initiatives to get company profit• Getting campaigns for center• Training newly joined officials on BPO, telemarketing and assigned campaigns• Making proper plans for upgrading performance of the company• Creating ways to motivate employees for better performance

Gate-3, Monipuripara, Dhaka

Duties performed:• Supervising the operations floor (80agents, 3QAs, 3TLs)• Making proper plans for upgrading performance of the company• Sourcing new clients and new business prospects• Training agents, QAs and TLs for proper responsibilities• Creating proper operations rules and regulations to keep everything organized• Making sure proper reports are prepared by superiors to evaluate all agents• Taking any urgent and vital decisions for the good of the operations• Maintaining proper track of sales database and client CRMs• Maintaining proper track of agents’ performance for the evaluation• Making sure all works are performed according to what is expected• Staying up-to-date on the dialer used• Achieving targets for each campaign to get satisfactory turnover• Creating ways to motivate employees for better performance• Maintaining proper product knowledge and informing employees of the correct details when they are confused• Training newly joined officials on BPO, telemarketing and assigned campaigns• Handling client of campaigns• Maintaining daily and monthly attendance report on all employees

Sector-3, Uttara, Dhaka

Duties performed:• Managing a complete office with 60 agents and 5 management employees• Improving office rules and regulations• Making proper analysis of company revenue and future prospects• Maintain proper employment history and performance analysis• Observing proper working of management team and all agents• Pointing out any lacking noticed• Teaching management people proper methods and techniques of enhancing performance and quality• Client handling and campaign management• Monitoring agents at times to ensure capability• Setting up targets and taking proper initiatives to get company profit• Getting campaigns for center

Pallabi, Mirpur 11.5, Dhaka

Duties performed:• Making international outbound calls to offshore consumers and businesses• Providing detailed information on services and products to prospects• Making appropriate offers based on prospects’ requirements• Signing up appropriate prospects for services and products• Maintaining CRM database accurately for every prospect.• Collecting all required information, for signing up, accurately• Achieving weekly sales targets• Submitting daily and weekly sales reports to management and client

Sector-13, Uttara, Dhaka

Duties performed:• Live monitoring agents’ calls• Listening and auditing sales and call recordings• Pointing out key points on every agent (Positives, Negatives, Performance)• Pointing out agents’ mistakes on calls and coaching on the correct approach• Coaching and giving suggestions to agents on improving their call performances• Coaching agents on proper use of Intonations, Pitch, Rebuttals, Empathy, etc• Maintaining daily, weekly and monthly performance report on every agent• Updating QA scoring report daily (based on performance on calls and sales)• Maintaining proper track of sales database and recordings• Staying up-to-date on the dialer used• Managing group of agents (ranging 10 – 40 people)• Achieving team targets for each campaigns through the assigned agents• Taking required decisions and activities performed in order to improve performance• Creating ways to motivate agents for better performance• Helping agents on overcoming lack of concentration and tough situations on calls• Handling and closing prospective calls when required• Taking transfers from agents when facing difficult customer situations on calls• Maintaining proper product knowledge and informing agents of the correct details when they are confused• Training newly joined officials on BPO, telemarketing and assigned campaigns• Handling client of a certain campaign• Maintaining daily and monthly attendance report on agents for all campaigns

Sector-13, Uttara, Dhaka

Duties performed:• Making international outbound calls to offshore consumers and businesses• Providing detailed information on services and products to prospects• Making appropriate offers based on prospects’ requirements• Signing up appropriate prospects for services and products, and setting up appointments• Maintaining CRM database accurately for every prospect.• Collecting all required information, for signing up, accurately• Achieving weekly sales targets• Submitting daily and weekly sales reports to management• Receiving international inbound calls from offshore consumers and businesses• Providing proper customer service• Updating CRM for every call received• Managing few agents in absence of team leader (while taking calls) (5 people)• Sending proper e-mails to notify client of prospective set appointments.

Sector-11, Uttara, Dhaka

Duties performed:• Making international outbound calls to offshore consumers and businesses• Providing detailed information on services and products to prospects• Making appropriate offers based on prospects’ requirements• Signing up appropriate prospects for services and products• Maintaining CRM database accurately for every prospect.• Collecting all required information, for signing up, accurately• Achieving weekly sales targets• Submitting daily and weekly sales reports to management

Bachelor In Science, Computer Science And Engineering, 3.27

A-Levels, 1C. 1E

Completed A-Levels as private candidate.

O-Levels, 3A*S, 1A, 1B, 1C

Completed O-Levels as private candidate and moved on to give A-Levels as well as private candidate. Grades for English Language.

Standard 9, Pass

Completed primary studies till standard 9 and then we on being a private candidate.