Sales Specialist - Retail - Electrical And Lighting Dept. (Fashion/Rough Desk)
Grand Rapids, Mi
The primary function of the Sales Specialist Fashion/Rough Desk was to serve as the store expert by providing detailed product information to both customers and other Lowe's employees. The Sales Specialist Fashion/Rough Desk was expected to conduct sales activities and build relationships with customers including providing guidance and recommendations on products or services that match customer needs, informing customers on pricing, options, or status on pending orders, keeping shelves stocked and correctly displayed, preparing products for freight/delivery, and scheduling visits for project measurements. This includes performing order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking and fulfilling orders, and resolving issues. The Sales Specialist Fashion/Rough Desk was also responsible for providing excellent customer service through the daily execution of Lowe’s customer service programs, following up on completed orders to ensure customer satisfaction, and assisting customers as needed in locating, selecting, carrying, and loading merchandise. The Sales Specialist Fashion/Rough Desk was also required to maintain a safe and secure work environment by complying with company policies and procedures for merchandising, housekeeping, safety, and monitoring for potential theft or security risks. This included training associates, operating store equipment and supporting other departments as needed. Lastly, the Sales Specialist Fashion/Rough Desk was responsible for completing all other duties as assigned.
