Sandeep Gupta Email & Phone Number

Leicester, Gb

United States

● Led a 8-person team through the e-commerce store project, encompassing design, development, testing and deployment. Collaborated with 6 SME’s to ensure successful launch & managed 40+ features with strict deadlines.● Directed end-to-end implementation of an Employee Self-Service Portal, optimising HR processes and boosting employee engagement. Achieved a 30% reduction in HR query volume by enabling self-service access to personnel details and streamlined leave requests.● Conceptualised a full website redesign, informed by thorough customer segmentation and competitive research prioritising user experience, increasing website leads by 200%.● Negotiated and implemented a new CRM system, resulting in a 30% reduction in manual processes and 10% improvement in operational efficiency; used by over 100 employees globall.● Learned from previous projects and suggested replacements to positively impact current and future projects, led to savings of over $100,000 and 25% increase in project efficiency.● Facilitated 30+ stakeholder interviews, 15+ requirement gathering sessions to gather and analyse business needs, deliverables, schedules and document business requirements ensuring seamless alignment between business objectives and proposed technology solutions.● Performed thorough business process analysis and gap analysis for 10+ projects and identified opportunities for optimisation and automation to improve efficiency and effectiveness and deliver significant process enhancements and 20% reduction in costs.● Utilised RAID framework, leveraging analytical insights, for project assessment, risk identification, addressing root business issues, and developed strategic mitigations, resulting in 15% improvement project timeline adherence and stakeholder satisfaction.● Contributed to Change Management by creating training materials, facilitating user training sessions, and delivering ongoing support, resulting in a 15% decrease in post-implementation support requests.

● Researched membership tier opportunities and collaborated with the Strategy team to launch a new 3-tier pricing model, projected to generate 300k new users in the first year, and 35% increase in profit.● Utilised SQL and Google Analytics to analyse Customer behaviour, identify purchasing patterns, and implement segmentation models, improving inventory management and increase in customer retention.● Analysed patient data and collaborated with healthcare teams to identify target populations utilising external datasets and implemented marketing strategies, leading to a 25% increase in revenue.● Delivered impactful dashboards and reports, translating trends, KPIs, insights, and recommendations to a diverse group of 30+ executives, contributing to a 20% enhancement in project performance.● Conducted Employee and Reward Analysis (HR), identifying high-potential talent, informing talent management strategies and optimising reward structures, resulting in a 15% increase in retention.● Reduced signup drop-offs from 55% to 20% and increased user-engagement by 30%, through a combination of user interviews, funnel analysis and A/B-testing-driven product flow optimisation.● Led the design and implementation of ETL, consolidating sales data from multiple sources into a unified dashboard, providing real-time insights into sales performance across regions and product categories.● Ensured data integrity by ad-hoc analysis and resolving discrepancies, addressing inconsistencies, outliers, and missing values. Achieved a 95% successful resolution rate for complex data issues.

United States

● Configured dependent picklists, lookups and master-detail relationships on 15+ objects, while designing junction objects for seamless data connectivity, resulting in a highly organised user interface and improved data management capabilities.● Managed 100+ queues and groups, implementing assignment rules and templates for streamlined case management, leading to a remarkable 20% increase in user productivity through reduced unnecessary fields and queues, increasing overall productivity.● Created and managed 20+ complex workflow rules, approval processes, data validation, triggers, and lead management, achieving seamless operations and a 35% reduction in data duplications, along with a 25% improvement in data accuracy.● Managed and resolved an average of 100+ support requests per month from sales, marketing, finance, human resources and end-users. Addressed 30+ field-level security concerns, leading to a 95% customer satisfaction.● Implemented 50+ users, 10+ roles, public groups for access, and established role hierarchies, sharing rules, and record-level permissions, facilitating efficient shared access and enhanced collaboration across the organisation. ● Collaborated with 10+ cross-functional teams and end users to gather comprehensive business requirements and adeptly translated into scalable Salesforce solutions, resulting in optimised business processes and a significant 25% increase in user adoption.● Developed and executed 50+ workflow actions for related tasks, time-triggered tasks, email alerts, and field updates, enhancing business logic for Accounts, Leads and Opportunities.● Maintained data cleanliness and accuracy by implementing custom validation rules and custom formulas, along with creating 15+ reports and dashboards to monitor and enhance data quality throughout the organisation.

India

● Collaborated with hiring managers to understand and fulfil requirements for 100+ positions, resulting in tailored and effective job descriptions. ● Onboarded over 100 candidates through highly effective talent acquisition strategies, leveraging the potential of 5 different job portals and social media platforms. ● Established positive relationships with a substantial number of at least 50 prospective candidates through strategic networking efforts and consistent communications. ● Achieved an impressive 95% retention rate among the onboarded candidates, contributing to the company's growth and success.