• Experience in Recruitment, managing office and Field based staff.• Experience of meeting demands of KRA's and report monitoring tools.• Experience in Customer feedback, compliments and complaint procedures.• Managing all aspects of their region, including staff, vendor relationships, and increasing profits for their organization.• Experience in monitoring supervisions, spot checks, personal development structures for all staff.• Profit and Loss Management.• People Management• Strong interpersonal & convincing skills• Good knowledge of Microsoft Office (especially Excel PowerPoint)• Should possess leadership skills and Training abilities.• Objection handling & problem-solving attitude / approach• Ability to handle multiple responsibilities and work under pressure. • Management Skills – managing teams across departments to achieve company-wide goals.• Problem Solving – thinking outside of the box and coming up with quick solutions to problems.• Generate daily reports that aid in verifying all that is entered into the Copy portion of the Enterprise system.• Training s Level I, II and III Coordinators on department functionalities and responsibilities. Provides feedback and follow-up to management.• Provides quality control for each network while monitoring daily deadlines.• Assumes various projects as assigned and/or approved by department management, providing progress reports, target date for completion and follow.• Works within the allocated budget for the front office.• Schedules the front office staff.• Supervises workload during shifts.• Resolve customer problems quickly, efficiently, and courteously.• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.• Reviews and completes credit limit report• Preparing weekly, monthly, daily reports • Preparing & circulating monthly report for leader levels