Our Retirement Solutions Compliance Team is responsible for supporting business operations through the creation and maintenance of policies and procedures, training and communications, and coordination of the legislative and regulatory review and implementation:Chief Compliance Officer, Nationwide Retirement Solutions• Leads, engages, and inspires a team that executes the activities of a compliance program to support and ensure compliance with federal and state regulations.• Partners with business to ensure objectives and strategies are aligned with regulatory requirements, maintaining in-depth business knowledge to ensure appropriate compliance oversight.• Counsils business on compliance standards and emerging compliance issues. Collaborates with business leaders on the most complex compliance matters. Maintains a strong leadership presence in the business.• Develops, documents, and maintains a program that includes risk assessments, development and maintenance of applicable policies, procedures and guidelines, and monitoring, testing, and reporting protocols that are appropriately tailored to prevent and detect compliance risks.• Oversees the compliance-related operational risk assessment program supporting enterprise risk management program. Reviews the results of that process and ensures the accuracy of data submitted.• Monitors compliance and regulatory industry trends. Proactively communicates regulatory changes and their impacts and proposes solutions to ensure compliance.• Develops, ensures and supports adequate controls and review of the appropriateness of the compliance system and procedures and implements necessary remediation for any identified deficiencies.Endorsements and recommendations received from my Connections were not solicited and they did not receive any form of compensation. Due to industry regulations, I may not accept endorsements and recommendations for my investment advisory skills, products, or services.

Spearhead the evolving vision of alternative annuity sales models in emerging and digital markets of the financial services industry, leading four channels to exceed business unit objectives; defining and executing business plans that exceed third-party and specialty firm expectations. Evolve strategy to promote marquee products, specifically through remote wholesaling with intermediary channel partners. Embed strategic support resources to maximize human capital, strengthen organizational design, and mature structured development tools. Coordinate high-visibility events to recognize key stakeholders and partners.• Enable, equip, and motivate all teams to exceed performance objectives every year: 144% ($2.18B in 2021), 108% ($3.997B in 2022), and 127% ($5.073B in 2023) to Specialized Distribution annual production goal.• Evolved Salesforce CRM to construct data/ analytics reporting, identifying opportunities to maximize sales efficiency.• Identified and led emergency MYGA application redesign, reducing NIGO from 70% to <15% during the 2023 surge.• Directed high-profile project focused on amplifying the IMO Firm new business experience; launched Nationwide’s first IMO Case Management Experience team dedicated to maximizing production founded on extraordinary partnership.

Led white-glove enterprise relationship management team responsible for Tier 1 focus firms consisting of three teams of relationship consultants. Focused on influencing firm partner adoption of financial products and services, launch and communications, support processes, sales campaigns, and document management, serving as a thought leader for internal strategy. Formulated metrics to identify areas of value and impact, with meticulous control of expenses and commercial activities.• Conceptualized and developed innovative acumen and analytical resources for distribution in Salesforce and SharePoint. • Launched record eleven products in 2019 and seven in 2020 across 48 Tier 1 focus firms, authoring repository and project-tracking databases to enhance cross-functional and competitive intelligence.• Revitalized engagement from 4.16 (57th) to 4.28 (66th) by instituting a culture of coaching and feedback, stabilizing organizational communication and education, and empowering associates through growth and development.

Directed four teams (Annuity Suitability, Manual Quotes, Exceptions/Large Case, Data) specializing in complex regulatory underwriting, high net worth cases and exceptions, and data and actuarial analysis to deliver a frictionless experience for advisors. Effectuated a combination of coaching and LEAN methodology to educate associates on industry trends, competitors, and compliance in T1 and T2 learning sessions and huddles. Cemented deep partnerships by adopting a philosophical approach of transparency designed to motivate productivity and deliver a first-class new business and post-issue experience.• CEO Award Nominee for Operational Excellence for quickly and efficiently removing a debilitating NIGO production bottleneck as a result of unanticipated and unparalleled growth in Nationwide’s New Heights Select suite of products.• Championed and installed LEAN systems and methodologies across the new business operational organization, underpinned by clear standardized communication, widely accessible metrics, and continuous improvement processes.• 4.66 (88th) and 4.69 (89th) out of 5.00 for world-class associate engagement in 2016 and 2017 respectively.

Drove solution center service excellence and world-class engagement leading two teams focused on creating a seamless, timely, and memorable experience for high-producing advisors generating 80% of annuity production. Collaborated with team to shape performance standards and business unit objectives, provide impactful career development programs, monitor performance and facilitate feedback employing coaching certification (CBC, RCC) methods and tactics. Showcased 4.81 (92nd) and 4.74 (91st) out of 5.00, respectively, for associate engagement in 2014 and 2015.

Advised financial professionals to adopt complex strategies for retirement income distribution commodifying annuity bucketing techniques, Health Care and Long-Term Care, Medicaid and Medicare, Social Security, and Tax Efficient Retirement Income. Performed healthcare assessments and structured financial plans using proprietary thought leadership, strategies, and tactics.• Generated 27.1% ($16.6M) in 2013 as the newest member of Retirement Institute, collectively delivered $61.3M for the year.