Cheyenne Scritchfield Email & Phone Number

Denver, Co, Us

Denver, Colorado, United States

Focus:Solicit, capture, plan and coordinate hotel events/ meetings with 10 guest rooms or less (social and catering only functions) while maximizing the banquet space to meet and ideally exceed catering revenue goals. Recommends program and procedural changes.Responsibilities:• Solicit, negotiate and book new and repeat business through efforts (outside sales calls, telemarketing, mailings, networking, etc.) while maximizing banquet space to meet/exceed revenue goals.• Execute a territorial marketing strategy to capture the maximum amount of revenue and meet and ideally exceed sales goals.• Plan, upsell and detail the meeting/function with the client including: space requirements, times, equipment, menus, themes/decorations, etc.• Complete the contracts, prepare the appropriate paperwork, including banquet event orders, coordinate with the appropriate areas in the hotel and resolve any issues, complaints and problems to ensure a quality product delivery and customer satisfaction.• Prepare status and period end reports.• Maintain up-to-date knowledge of corporate and hotel procedures, products and competition,including their strengths and weaknesses, to continually improve sales strategies and achievegoals.• Professional and positive communication to both guests and fellow associates.

Denver, Colorado, United States

Supervises the food and beverage department and staff while overseeing all aspects of dining room operations. Day to day responsibilities include greeting members, handling special accommodation and solving member complaints/ concerns. Assists in scheduling and supply/ liquor ordering. Maintains a orderly and clean environment within dinning spaces with regard for special COVID-19 guidelines and requirements for sanitation. Coordinates with kitchen and banquets staff to ensure smooth and efficient service.

Hilton Fort Collins

At the Hilton Fort Collins I am responsible for all aspects of event management including detailing event documentation, maintaining effective/consistent communication with internal departments to guarantee a seamless turnover and ensuring contractual obligations are met with respect to food and beverage minimums and room block fulfillment. Provides exceptional customer service and exceeds client expectations throughout all phases of a variety of functions including trade shows, social events, conferences and galas. Administers training of event staff in regard to standards of service, space management and event software operation. Creates positive revenue revaluation by enhancing and up-selling events. Assists in forecasting/management of catering revenue and budget.

Hilton Fort Collins

Assisted in the development and implementation of several hotel event documents including new catering menus, banquets SOPs, group resumes and event space diagrams. Attended pre and post event meetings to obtain client feedback, improve service performance and develop strong relationships with key leaders from top accounts. Responsible for managing all in-house events and meetings. Performed administrative duties for the Director of Sales, Director of Catering and five sales managers such as generating reports to track productivity and sales performance and handling inquiry calls/walk-ins and assigning them to the proper market/sales manager.

Hilton Fort Collins

Executed a variety of hotel events from set-up, to service and tear-down with regard to banquet event order specifications including proper décor, room set, audio-visual and catering. Met with clients to verify room requirements are met and respond to late additions and changes. Trained and supervised banquet staff according to industry and company standards. Responsible for weekly schedule, labor forecast/budgeting, ordering uniforms and supplies and assembling banquet check/recaps for billing and analyzing charges for accuracy.

112 E Foothills Pkwy, Fort Collins, Co 80525

Supervised front end duties including processing returns/merchandise/stock, cashiering, and fitting room attendant. Also worked closely with customer service operations.

3225 Broadmoor Valley Rd, Colorado Springs, Co 80906

Supervised other employees in regards to pool safety, job task efficiency and certification standards. Monitored pools and enforced safety protocols, aided in guest relations and event planning as well as front desk tasks such as registers and member services and facility maintenance.