Cornelia S. Email & Phone Number

Bucharest, Romania

Bucharest, Romania

• Happy Tour is a corporate and leisure travel company with a network of associated agencies, developed nationally and internationally.One of the leading players in the Romanian, Bulgarian, Moldovan, and Turkish travel.
• Coordinate the company's external software vendors to integrate the current business workflows into the online reservation system to support digital transformation
• Optimization of internal processes (bookings, offers, invoices, vouchers, and client identification), providing technical support, and facilitation of knowledge transfer
• Enhancing sales and market reach by integrating various platforms
• Liaison between multiple stakeholders, resolving both business and technical challenges
• Defining and aligning the processes to transform Happy Tour into a paperless enterprise

Bucharest, Romania

• Negotiate with suppliers and regularly monitor to ensure Happy Tour has the best rates
• Negotiate special offers and exclusive deals with all hotels throughout the year
• Closely monitor the room production and work with all the relevant parties to stimulate the growth of bookings, room nights and revenue
• Undertake ongoing analysis of product and quality within the contracting area to maintain consistent product offering for clients
• Ensure all hotels are re-contracted with specific deadlines
• Address and resolve any standard/service level issues with suppliers

Bucharest, Romania

• Contract hotels in Romania and negotiate exclusive deals and special offers
• Train new hotels to use tourneo.ro extranet (availability system, rates, promotions)
• Establish and maintain proactively long term relationships with hotels to ensure that they offer the best availability and rate structure
• Rate checks and competitor checks
• Assist in the coordination and development of new hotel websites

Bucharest, Romania

• Manage all event operations (preparing venue, invitations, seating)
• Book venues and schedule speakers
• Research vendors (catering, decorators, musicians) and choose the best combination of quality and cost
• Plan event with attention to financial and time constraints
• Negotiate with vendors to achieve the most favorable terms
• Do final checks on the day of the event (e.g., tables, technology) to ensure everything meets standards

Bucharest, Romania

• Plan and sell accommodation, transportation, insurance, and other travel services
• Liaise with clients to determine their needs and advise them appropriate destination, modes of transportation, travel dates, costs, and accommodation
• Deal with occurring travel problems, complaints, or refunds
• Attend travel seminars to remain updated with tourism trends
• Use promotional techniques and prepare promotional materials to sell itinerary tour packages
• Provide relevant information, brochures, and publications (guides, local customs, maps, regulations, events) to travelers

Constanta, Romania

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services when appropriate
• Provide information about the hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner

Master'S Degree, Tourism And Travel Services Management

Bachelor'S Degree, Tourism