Cornelia S. Email & Phone Number

Bucharest, Romania

Bucharest, Romania

Happy Tour is a corporate and leisure travel company with a network of associated agencies, developed nationally and internationally.One of the leading players in the Romanian, Bulgarian, Moldovan, and Turkish travel market, Happy Tour has 71 own and associated agencies and 89 points of sale in 51 cities.• Coordinate the company's external software vendors to integrate the current business workflows into the online reservation system to support digital transformation• Optimization of internal processes (bookings, offers, invoices, vouchers, and client identification), providing technical support, and facilitation of knowledge transfer• Enhancing sales and market reach by integrating various platforms• Liaison between multiple stakeholders, resolving both business and technical challenges• Defining and aligning the processes to transform Happy Tour into a paperless enterprise• Completely rebuilt the invoicing system and streamlined the generation of internal and external reports with a redesigned database• Customizing software systems according to internal needs and specifications• Train clients and team members on the use of purchased software systems and features• Providing technical support to the sales team and partners• Resolved recurring issues, documented efficient practices, and promoted them

Bucharest, Romania

• Negotiate with suppliers and regularly monitor to ensure Happy Tour has the best rates• Negotiate special offers and exclusive deals with all hotels throughout the year• Closely monitor the room production and work with all the relevant parties to stimulate the growth of bookings, room nights and revenue• Undertake ongoing analysis of product and quality within the contracting area to maintain consistent product offering for clients• Ensure all hotels are re-contracted with specific deadlines• Address and resolve any standard/service level issues with suppliers• Investigate and resolve internal issues with operation/account colleagues• Identify new product in line with room nights and sales requirements• Comprehensive understanding of the internal systems and processes to contract more efficiently and effectively• Conduct the required number of business trips to improve relations with suppliers and negotiate best in market rates in line with business requirements

Bucharest, Romania

• Contract hotels in Romania and negotiate exclusive deals and special offers• Train new hotels to use tourneo.ro extranet (availability system, rates, promotions)• Establish and maintain proactively long term relationships with hotels to ensure that they offer the best availability and rate structure• Rate checks and competitor checks• Assist in the coordination and development of new hotel websites

Bucharest, Romania

• Manage all event operations (preparing venue, invitations, seating)• Book venues and schedule speakers• Research vendors (catering, decorators, musicians) and choose the best combination of quality and cost• Plan event with attention to financial and time constraints• Negotiate with vendors to achieve the most favorable terms• Do final checks on the day of the event (e.g., tables, technology) to ensure everything meets standards• Oversee event happenings and act quickly to resolve problems• Evaluate the event’s success and submit reports

Bucharest, Romania

• Plan and sell accommodation, transportation, insurance, and other travel services• Liaise with clients to determine their needs and advise them appropriate destination, modes of transportation, travel dates, costs, and accommodation• Deal with occurring travel problems, complaints, or refunds• Attend travel seminars to remain updated with tourism trends• Use promotional techniques and prepare promotional materials to sell itinerary tour packages• Provide relevant information, brochures, and publications (guides, local customs, maps, regulations, events) to travelers• Maintain statistical and financial records• Meet profit and sales targets

Constanta, Romania

• Perform all check-in and check-out tasks• Manage online and phone reservations• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests• Upsell additional facilities and services when appropriate• Provide information about the hotel, available rooms, rates, and amenities• Respond to clients’ complaints in a timely and professional manner• Communicate with housekeeping, room service, and security staff as necessary

Master'S Degree, Tourism And Travel Services Management

Bachelor'S Degree, Tourism