C. Thomas Winker Email & Phone Number

St. Louis, Mo, Us

St Louis, Missouri, United States

Florissant, Missouri, United States

• Provide technology support to users via in person, email, phone, and other electronic means.• Windows 10 and Google Chromebook support• Use Google Admin to manage accounts.• Maintain school server(s) and ensure server(s) are operational including services, backups, and user profiles/accounts/directories/passwords.• Install computers, peripheral equipment, images, and software• Provide initial instruction and reinforcement to individuals or groups of staff in the use of district approved hardware and software.• Support and troubleshoot Smart Boards and other education specific hardware.• Support and troubleshoot education specific software.• Automated tasks using PowerShell.• Ensure computers, mobile devices, and software are operational in order to support the instructional program.• Troubleshoot hardware and software issues.• Set up equipment for employee use, performs or ensures proper installation of cables, operating systems, mobile devices, or appropriate software.• Maintain records of trouble tickets, daily data communication transactions, problems and remedial actions taken, or installation activities.• Complete a yearly inventory of technology equipment at assigned sites.

Saint Louis, Missouri

• Provide technology support to users via email, phone, and other electronic means.• Windows 7, 10 and Mac OS X support• Work with geographically diverse teams and users• Work as a level 2/3 for tickets escalated from our help desk.• Troubleshoot hardware and software issues.• Night and weekend work required as well as overnight travel, up to 50%.• Set up equipment for employee use, performs or ensures proper installation of cables, operatingsystems, mobile devices, or appropriate software.• Maintain records of trouble tickets, daily data communication transactions, problems and remedialactions taken, or installation activities.• Read technical manuals, confers with users, or conducts computer diagnostics to investigate andresolve problems or to provide technical assistance and support.• Refer major hardware or software problems or defective products to vendors or technicians forservice.

Saint Louis, Mo

• Acquisition, management, configuration, support, standards, and reporting for a fleet of 182 multifunction copiers deployed throughout the United States.• Administered print monitoring application.• Tested, deployed, and maintained print device drivers.• Performed Microsoft Active Directory maintenance.• Created, deployed and monitored SCCM software packages.• Created and monitored scheduled tasks.• Automated tasks using PowerShell.• Assisted in office moves.

• Remotely supported multiple offices throughout the United States.• Resolved problem tickets escalated from the Help Desk.• Trained new employees: Microsoft Outlook, accessing corporate network resources, and remote connectivity (VPN)• Trained content owners on basic Microsoft SharePoint.• Provided online fund raising software training and support(Kintera).• Configured, deployed, managed client backup software. Provided reports to IT staff of clients not backing up.• Coordinated with cabling contractors to resolve network and telecom issues.• Analyzed technical support requests for trends and common problems. • Repaired PCs to the component level. • Worked with business units to develop SharePoint sites.• Developed a new laptop backup model that increased performance. The model was made the national standard.• Created and maintained support tools using AutoIT, VBScript, and PowerShell.• Supported Polycom videoconference equipment.• Assisted in office moves.