• Monitor and evaluate security technology performance, recommending upgrades and adjustments to enhance overall security effectiveness.• Oversee the installation and maintenance of physical security systems, including access controls and surveillance, enhancing site security.• Develop and execute incident response plans and effectively managing and resolving security breaches.• Conduct comprehensive risk assessments and develop mitigation strategies.• Utilize data analysis and reporting tools to track security metrics and trends, providing actionable insights to senior leadership for strategic decision-making.• Effectively communicate with the public to enhance community relations and build a great rapport with the community.

• Developed customer-focused solutions by aligning internal and external processes and organizations, driving competitive advantages, and supporting business growth with sustainable margins.• Oversaw the implementation of technology solutions that enhanced operational efficiency, including transportation management systems (TMS) and fleet tracking software.• Lead negotiations and finalized commitments, ensuring mutual benefit to the customer and Arch Carts by interfacing directly with customer decision-makers and influencers.• Established and tracked key performance indicators (KPIs) to evaluate operational performance and drive improvements in service deliveries and efficiency.• Contributed to the creation and implementation of demand generation campaigns to generate leads and drive pipeline growth, ensuring a steadyinflux of potential customers.

• Completed attorney dictation through firm special access software including correspondence, pleadings, and medical records request.• Assisted personnel with mitigating, documenting, and reporting of derogatory information.• Supported administrative tasks by communicating with clients, coordinatingdispositions, preparing and sending summonses and subpoenas, and submitting discovery requests.• Conducted accounting tasks, including processing expenses, storing, trackingand reporting.• Anticipated needs, identified deficiencies, and suggested corrective action.