Chris Williams Email & Phone Number

Holmdel, New Jersey, US

Holmdel, New Jersey, US

As Head of Customer Success at Vonage, I am proud to share some impressive statistics that showcase the success of my team:- 12 Customer Success Managers across the US and Europe- Over 600 accounts and 200 enterprise and mid-market customers directly supported- Net Revenue Retention rate of over 105% and a Net Promoter Score of +40- Multiple yearly.

Holmdel, New Jersey, US

Holmdel, New Jersey, US

Certified as of June 2021.In addition to my day to day providing my customers with trusted guidance on best practise and industry knowledge, ensuring our product fits and enables them to reach their desired business outcomes. I have also enjoyed some of the following projects;- Organised and hosted customer events/advisory boards, bringing in customer.

Holmdel, New Jersey, US

I am currently a Customer Success Manager at Vonage (previously NewVoiceMedia) and I am proud to have the responsibility for ensuring the continued retention of our customer base. I do this by supporting my customers with advice and guidance on our product suite whilst being the trusted advisor on strategic initiatives to realise the customers own goals..

New York, NY, US

An extension of my role as Customer Relations Manager in Chichester, bringing together our colleagues in call centres throughout Europe. I am responsible for driving performance through technology and service improvements, whilst ensuring the focus remains on proving the best customer journey and experience.

New York, NY, US

• My role was to manage, motivate and develop a team of up to 50 Customer Relations Advisers to ensure the delivery of a best in class member experience. Achieving high performance centered on a “First Call resolution”.
• Awareness and managing centre to achieve SLAs – creating a member first attitude amongst the team.
• Monitoring of individual targets and achievements throughout the year. Carry out regular 121 sessions and actively guide staff through their PDP's.
• Supporting the development of the Customer Relations Advisers.
• MI analysis and action planning.
• Optimise resource by utilising work force management tools, absence policies and capacity/shift planning; ensuring costs are effectively managed.

New York, NY, US

In 2011 I began as a Customer Service rep and continued Into 2012 when I became a senior member of the Customer Relations Centre at Mercer Ltd. Acting as a role model for the newer members of the team, providing training where needed. This position also helped me become a point of contact for support as well as gaining experience working with other.

High Street music retail outlet with a busy e-commerce site. I was responsible for purchasing, predictive stock ordering and control, online mail orders, cash handling and general customer service utilising Actinic Catalog and Quickbooks software packages. I have also been involved in distribution to the trade and make regular contact with international.

Norwich, England, GB

Managerial work leading a team of up to 20 people. As department manager my role included scheduling sales appointments generated by my staff, responsibility for the weekly staff shift timetable, tracking over-time, leads and passing the data onto payroll. Liasing with the sales reps and manufacturing was also part of my remit.

A Level, Business Studies Information And Communication Technology Music Technology

Gcse, Information Technology, Office Applications, English, Maths, Science