• Plan and organise accommodation, catering and other hotel services• Promote and market the business• Maintain statistical and financial records• Manage budgets and financial plans and control expenditure• Set and achieve sales and profit targets• Analyse sales figures and devise market and revenue management strategies• Revenue management• Recruit, train and monitor staff• Plan work schedules for individuals and teams• Meet and greet customers• Deal with customer complaints and comments• Address problems and troubleshoot accordingly • Ensure events and conferences run smoothly• Supervise maintenance, supplies, renovations and furnishings• Deal with contractors and suppliers• Ensure security is effective• Carry out inspections of property and services• Ensure compliance with licensing laws, health and safety and other statutory regulations

• Greet guests with a welcoming smile and friendly demeanor• Perform all guest check-in and check-out procedures• Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.• Collect payment for room charges and other fees• Answer phones and direct calls to appropriate personnel• Check and send emails• Make and confirm reservations• Maintain a clean and tidy work space at all times• Inform guests of hotel amenities and offerings• Be informed and up-to-date on all types of room accommodation and availability• Communicate with housekeeping, room service and security staff as necessary• Provide local information on restaurants, special sites, activities, etc.• Resolve customer complaints and problems calmly and effectively• Notify management of any serious issues that you cannot resolve• Take and deliver messages for guests• Assist with and book tours and activities for guests• Maintain a friendly, personable disposition• Perform various clerical tasks as needed (sorting mail, paper filing, etc.)• Up-selling and Cross selling• Tesipro Hotel Software

• Serving as the Assistant Director, working directly with the program director focusing on high-level responsibilities;• Managing general administrative functions to ensure efficient organizational operations, working collaboratively and professionally with up to 15 employees;• Performing extensive office management functions—while ensuring optimal efficiency and goal achievement;• Demonstrating dedication to providing outstanding support for senior executive staff while streamlining operations and facilitating organizational success;• Helping manage the staff to ensure daily operations are running according to plan;• Making sure all staff members are reporting to work on time, dressed in proper uniform and providing the very best customer service possible;• Solving skills with the ability to take care of many of the issues that arise with the staff or the guests before they become a big issue;• Dealing with customer complaints and find ways to satisfy the guests that adheres to company policies and procedures;• Front desk operations;• Staff hiring, training, development, and supervision;• Work delegation and shift scheduling;• Sales and marketing techniques;• Analyses sales and other reports that give insight into how a company can make adjustments to improve performance;• Assists commercial directors and works as a member of a cohesive team;• Works efficiently and calmly tight deadlines or other stress factors arise, etc.

• Greet guests with a welcoming smile and friendly demeanor• Perform all guest check-in and check-out procedures• Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.• Collect payment for room charges and other fees• Answer phones and direct calls to appropriate personnel• Check and send emails• Make and confirm reservations• Maintain a clean and tidy work space at all times• Inform guests of hotel amenities and offerings• Be informed and up-to-date on all types of room accommodation and availability• Communicate with housekeeping, room service and security staff as necessary• Provide local information on restaurants, special sites, activities, etc.• Resolve customer complaints and problems calmly and effectively• Notify management of any serious issues that you cannot resolve• Take and deliver messages for guests• Store luggage and valuables as needed• Assist with and book tours and activities for guests• Maintain a friendly, personable disposition• Perform various clerical tasks as needed (sorting mail, paper filing, etc.)