Cynthia Zepeda Email & Phone Number

San Diego, California, United States

 Gathered fundamental consumer feedback regarding product value, ease of usage, and forthcoming growth. Assessed product categories to deliver internal and external knowledgeable product coaching. Assisted clients with building or migrating their existing website(s) onto the GoSite Dashboard. Provided a world-class customer experience, while cultivating company values. Re-engaged more than 25 clients a week with product usage techniques.

San Diego County, California, United States

 Optimized clients’ GoSite Dashboard, Google My Business, Facebook Business, and Online Business Listings. Assisted clients with resolving domain transfers, business listing transfers, and website design changes. Assessed clients’ individual business goals to evaluate and implement a successful online presence. Onboarded more than 15 retail and multi-location clients a week.

Greater San Diego Area

 Renovated website layouts, fonts, color schemes, and additional settings through HTML and CSS coding. Provided support and knowledge to the GoSite team who had questions on the GoSite website editor. Designed more than 20 aesthetically pleasing and mobile optimized websites for clients a week. Resolved design issues customer's faced related to their website(s) migrations or re-designs. Recommended domain name purchases, domain transfers, and domain email hosting. Assisted clients with the understanding of Organic SEO and online presence. Trained clients with the usage of their GoSite software.

Greater San Diego Area

 Assisted Art Director with Automobile, Casino, and Marketing Agencies creative accounts. Executed client research, drafted graphic designs, and monitored clients online social media presence. Assisted Art Director in drafting social media posts and designing logos. Collaborated on the creative process, such as originality in slogans, taglines, and mission statements. Created and updated existing graphic design artwork for blog posts, podcasts, and existing clients. Supported localization marketing efforts for the Nissan Automobile brand. Translated 4+ radio and commercial copy scripts weekly from English to Spanish. Brainstormed, wrote, and edit weekly blog posts.

Greater San Diego Area

 Communicated effectively with customers and created the utmost customer experience. Intermediary between credit company and online representatives. Assisted management with daily openings and closings of retail operations.

Greater San Diego Area

 Managed the needs of fellow employees and customers.  Addressed the customers’ requests. Maintained the daily function of the stores, including deliveries, money flow, and online purchases.