An experienced strategic, operational and mutichannel leader of transformations. A customer champion who delivers growth and commercial results.I have extensive experience of category development and improving customer experience, in partnership with Global teams. This along with my MSc in Internet Retailing really ensures I stay at the forefront of Digital retailing.Specialties: Global Grocery eCommerce, UK Online Grocery Market, Operations, Logistics, Last Mile, Web Content Management, Product and Service Management, Project Management, Web Design Management, Online Merchandising/Conversion. Web development and usability strategy. Customer acquisition and retention. Personalisation, and enhanced content.
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Food Industry AdvisorNestaSale, Gb
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Md Co-Op Q-CommerceCo-OpSale, Gb -
Co-OpCo-OpSale, Gb -
Ecommerce Director - Md Co-Op Q-CommerceCo-OpSale, Gb
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Ecommerce Director - Md Q-CommerceCo-Op Mar 2018 - PresentManchester, United KingdomGlobal Tech Top 50 Retail Week 2024. Reporting to the Coop MD and Board Member of the £9bn Coop Food business. Responsible for all things Digital in food. Digital transformation strategy and e-commerce for the Co-op food business. Building the Coop’s ecommerce business from scratch, and being the Managing Director for a growing, innovative quick commerce proposition.
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Advisory Board MemberAdeptmind Nov 2022 - PresentToronto, Ontario, Canada -
Head Of OnlineMorrisons Dec 2015 - Feb 2018Bradford, West Yorkshire, United KingdomI led the commercial team at Morrisons.com with profitable growth being the key measure. Leading the end to end online business picked from an Ocado CFC. Responsible for a large team, trading, merchandising, media sales and webshop. Key contact for all FMCG suppliers, collaborating on commercial business plans to hit targets whilst innovating in this fast moving market. -
Senior Director - Grocery EcommerceAsda Oct 2013 - Dec 2015Leeds, United KingdomI led a large team (60+)with responsibility for revenue and conversion, and turnover of ~£1.3bn. P&L ownership. Key focus was on Customer Experience, Marketing effectiveness and Category Development, working with senior stakeholders and Global technology teams to optimise revenue. As part of the Senior Asda team I was responsible for key strategic work streams as well as formulating strategy for desktop, mobile and tablet & being a key contributor to our Global Grocery eCommerce strategy. I was also the key Senior contact for FMCG suppliers, and technology partners. -
Head Of EcommerceAsda Jun 2011 - Oct 2013Leeds, United KingdomReporting to the VP Ecommerce I led the Online Grocery Team at Asda with turnover of ~£900m. P&L accountability, Trading, Merchandising, Design and Customer experience. Building strategy, with specific emphasis on m-commerce and social media. Working closely with our Global teams on new enhancements and continuous improvement. Leading personalisation integration and negotiating supplier joint business plans.
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Digital ManagerAsda Feb 2009 - May 2011I managed the Digital team for the Asda Groceries website, and Web design team for the Asda Groceries and Direct websites. Focus on driving sales, profitability and managing events online. Working closely with suppliers and external agencies to optimise website performance, whilst also pushing conversion, and playing an important role in the strategy of web development and customer engagement through CRM. Customer acquisition, and retention responsibilities. Managing a team of 16 highly motivated colleagues.
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Web Trading ManagerAsda Apr 2007 - Feb 2009Managed the Online Grocery Trading team with responsibility for Content Management, Basket Size and Sales.
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Regional Systems ManagerAsda Mar 2006 - Apr 2007My main focus was on systems and in particular the implementation of ecommerce systems within stores / pick centres. Managed a team of 15 colleagues to ensure right first time implementation. Specialties - Project Management, Systems, Recruitment.
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Retail ManagerAsda Jun 2002 - Mar 2006Senior store management, teams of 150+ colleagues. P&L accountablility.
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Guest LecturerUniversity Of Oxford - Said Business School 2012 - 2014Multi channel retail -
Business ManagerMcdonald'S Europe Nov 1997 - Jun 2002Joined the Business Management Graduate scheme. Spent time managing Restaurants with full P&L accountabilty. Also, secondments in Training and Systems.
Chris Conway Education Details
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Internet Retailing -
Artificial Intelligence
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Accountancy & Finance
Frequently Asked Questions about Chris Conway
What company does Chris Conway work for?
Chris Conway works for Nesta
What is Chris Conway's role at the current company?
Chris Conway's current role is Food Industry Advisor.
What schools did Chris Conway attend?
Chris Conway attended The Manchester Metropolitan University, Saïd Business School, University Of Oxford, The Manchester Metropolitan University.
Who are Chris Conway's colleagues?
Chris Conway's colleagues are Shaan Jindal, Stephanie Robinson, Alice Cordo Gallucci, Dr. Lourdes Valencia-Torres, Ellen Davies, Ellie Cusack, Lizzie Ingram.
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Chris Conway
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Chris Conway
Director Of Apprenticeships Engineering And The Built Environment At Birmingham City UniversityWest Midlands1bcu.ac.uk -
Chris Conway
Maldon -
Chris Conway
United Kingdom2yahoo.co.uk, rbs.co.uk
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