Cassie Wong Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Remote

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

210 King St East

Toronto, Canada Area

• SCRUM certified• Lead and manage cross-functional teams of 3 to 15 client co-team members in an agile environment• Create and manage efficient implementation strategies and timelines• Strategy development for customer acquisition and retention campaigns• Manage projects from inception through the iterations with continuous delivery• Regular project and risk reporting aligned with the client’s reporting processes• Building trust and motivation with the project team • Liaised client’s need for program and enterprise-wide system changes to internal delivery teams in the Financial and ICT sector

200 Adelaide Street West, Suite 300, Toronto, On

• Lead and run client and internal requirements gathering sessions in preparation for future iteration• User story scope, iteration, and project scope management• Prepare and verify technical feasibility of proposed solution with the technical team• Document and prioritize user stories for iteration planning and execution

2845 Matheson Blvd E, Mississauga, On

• PM accountabilities: scope definition and adherence, timeline and project plan creation and management, and negotiate and secure resources • Lead and manage client meetings including kick-offs, requirements gathering, JAD sessions, and walkthroughs (10+ participants)• National scale project roll-outs: • New travel search and booking website for Volo, Groupe Aeroplan• Functional and non-functional website enhancements and modifications for BMO and GM• Establish and enhance supporting processes• Present solution recommendations to BMO, Volo, GM, and the Carlson Marketing Senior Executive team aligned to the business vision• Perform functional requirements analysis and gaps analysis by evaluating proposed changes versus current system capabilities, evaluation of efficiency gains• Identify and document system problems and inefficiencies early in the project and recommend options for resolution

(Formerly Filogix Ltd.)• Business and technical SME in assigned projects; main client contact for program and/or product support and inquiries• Analyze and report on process efficiency gains• Plan and approve operational procedures and guidelines;• Create and drive repeatable processes to increase estimation of work effort accuracy by 50%• Collaborate with various stakeholders throughout the project lifecycle • Plan and lead client meetings; conduct walkthroughs with external clients and with the project team • Perform gap analysis of business and system process flows, business rules, user administration, and requirements• Investigate production level severity 1 issues and provided timely and accurate resolution in a timely and accurate to ensure SLA adherence 100% of the time

Toronto, Canada Area

• Developed and completed process review that reduced errors on average from 3 to 1 per batch by implementing new controls and verifying requirements for data entry were being met; solved batch processing errors thereby supporting RBCs Service Level Agreements; created and generated progress reports detailing shift activities including incident management and problem resolution• Lead and organized team meetings to initiate process change and elicit feedback

Bcomm, Information Technology

Activities and Societies: AIESECMinor in Business Communications

Education record