Partner with clients to successfully execute various testing phases during Workday implementation, including both manual and automated testing.

• Lead client and internal cross-functional teams to prepare for Workday Testing and ensure successful testing execution and governance • Drive end-to-end testing efforts, including planning, tester training, test case development, execution, and defect management • Provide first level of support in triaging and troubleshooting defects found in configuration, business processes, integrations, and reports found during testing • Monitor and report on test progress, defects, and test coverage, providing regular updates to project teams and stakeholders • Develop automation testing strategy and methodology in alignment with Workday's best practices • Support and maintain the Azure DevOps testing environment • Support client testing tools • Assist with sales engagements by providing testing effort estimates, RFP responses, and oral presentations

• Collaborated with Global (North America, APAC, EMEA) HR and FIN Subject Matter Experts in troubleshooting, resolving, and testing issues relating to integrations, reporting, security, and business processes• Configured, updated, and tested business processes and tenant configuration • Developed global financial reports for compliance and audits• Streamlined system auditing and cleanup • Manage bi-annual Workday release updates

• Partnered with HR and Finance functional leads and teams in troubleshooting and maintaining each functional area’s business processes and reports • Managed weekly updates, bi-annual releases, and testing initiatives

Collaborated with HR and FIN Functional Leads in analyzing, troubleshooting, maintaining, and updating all HR and Finance business processes in Workday.

• Led and managed the Community Development Department’s initiative in procuring a new Land Management solution to replace the legacy system • Gathered functional and technical requirements • Mapped and analyzed business process workflows for process improvement initiatives • Conducted research on the Land Management software market and technology to build an RFP • Collaborated with vendors and organized on-site product demonstrations and meet and greets • Partnered with SMEs to gather requirements and create use cases for various projects • Developed custom reports using Cognos Report Writer • Maintained the Community Development Department’s web pages in CivicPlus • Developed SOPs and user guides for the different teams within the Department • Partnered with the IT department in cleaning up and maintaining the department’s land file database to align with County records

• Led and coordinated testing planning and execution for both HR and Finance Teams • Developed HR and FIN test scenarios for end-to-end and user acceptance testing • Created testing tools to track and report on testing logistics and progress

• Installed, configured, and troubleshoot operating systems, hardware, software, gadgets, and peripherals • Troubleshoot technical issues remotely over the phone or in person • Created instruction manuals and user guides for various hardware and software • Developed and implemented relocation and new-user set-up SOP and strategy

• Used a Ticket Tracking System to monitor and update incoming service requests• Performed hardware, software, and network troubleshooting and repair• Assisted in computer relocation and deployment projects• Tested and evaluated different tablets and operating systems

• Provide technical assistance remotely over the phone to professors, employees, and students• Used a work order management system to create and designate tickets that require more extensive troubleshooting to the appropriate department• Trained and instructed users regarding various computing processes• Contributed to the development, improvement, and maintenance of IT procedures and manuals• Participated in staff meetings and projects to discuss or resolve issues

TECHNICAL DUTIES • Set-up for various devices (Tablet, PC, Laptop) for first time use • Educated users about basic functionalities and navigating through their devices. • Performed troubleshooting and light repairs on computers • Tested units by recreating issues to make sure unit is fixed • Provided demonstrations in front of clients to ensure that their unit is functional • Used company exclusive software and tools for troubleshooting, diagnostics, and repair •Installed various programs, software updates, peripherals, and device accessoriesADMINISTRATIVE DUTIES • Followed-up with clients regarding repair status • Constantly checked client unit and office supplies inventory • Organized repair files and paperwork • Packed boxes for shipping of units • Scheduled clients for appointments

• Practiced data integration using SQL Server, MS Access, and Visual Studio• Developed the Database Administration team site using SharePoint Designer• Maintained and uploaded database related information on the team site• Evaluated and Analyzed the organization’s existing web applications• Created an inventory of the system functionalities of the applications• Gathered System Requirements for a system development project• Participated in the creation of project scope and business rules for the said project• Learned and practiced activities involved in SDLC and Project Management