• Managed multi-million dollar accounts daily to guarantee customer satisfaction based on account standards• Received employee of the quarter within first year of employment based on direct emails from customers in regard to my efforts to restore their accounts to proper order• Improved billing for over 20 accounts ensuring that they billed and invoiced on time monthly• Repaired a deteriorating relationship between the company and a customer by improving communication and executing… Show more • Managed multi-million dollar accounts daily to guarantee customer satisfaction based on account standards• Received employee of the quarter within first year of employment based on direct emails from customers in regard to my efforts to restore their accounts to proper order• Improved billing for over 20 accounts ensuring that they billed and invoiced on time monthly• Repaired a deteriorating relationship between the company and a customer by improving communication and executing all of the customer’s needs for accurate and timely invoicing, improving AR by 98%• Coordinated with internal and external customers to ensure that a minimum of 80% of all equipment was in working order and reporting correct data for billing in ORACLE• Assisted team members with workload balance to assure that the department closed out the month with all revenue billed Show less

• Improved daily input of invoices from 80% to 100% daily• Created and entered 150 to 300 invoices with 98% accuracy daily• Worked with warehouse, shipping, and sales teams to create daily audits and track product exceptions• Created reports to track between $100,000 to $1.5 million in sales for Financial Director in SAP and EXCEL, lowering discrepancies to only 5%Warehouse Operator Teadit North America – Pasadena, TXJune 2013 to May 2014• Performed… Show more • Improved daily input of invoices from 80% to 100% daily• Created and entered 150 to 300 invoices with 98% accuracy daily• Worked with warehouse, shipping, and sales teams to create daily audits and track product exceptions• Created reports to track between $100,000 to $1.5 million in sales for Financial Director in SAP and EXCEL, lowering discrepancies to only 5%Warehouse Operator Teadit North America – Pasadena, TXJune 2013 to May 2014• Performed quality control to certify that all product was staged and shipped with less than 1 pound overage and shortage• Worked scheduled and overtime shifts to complete orders of over 2,000 pounds of material broken down to between 1 and 15 pound spools within a deadline of 3 days while completing other incoming orders due daily• Achieved a 100% safety record while lifting between 25 to 50 pound spools using 10 foot ladders, operating mechanical spooling machines, lifts, and pulleys daily Show less

• Assisted with hiring and training of 5 new associates and development of 2 key holders and 1 assistant manager• Exceeded all set sales goals by 10% daily• Generated 30% of stores new targeted business leads with partnering organizations through prospecting activities• Increased customer retention by 20% by ensuring operational efficiencies and promoting service levels that met or exceeded customer expectations

• Managed a staff of 5-6 employees daily which involved opening and closing duties, training, and customer care• Maintained proper cash handling among all employees to ensure a less than $1 over/short in all registers• Provided customers with products with 99% accuracy expeditiously• Preserved a firsthand relationship with more than 20% of my regular customers and provided them with their orders by name prior to them placing their orders