Chetna Agarwal Email & Phone Number

Mumbai, Mh, In

-Enhanced marketplace extensions for Shopify, Ajio, Nykaa, and more, introducing auto-refunds and global seller compatibility, boosting onboarding speed and reducing processing time.- Optimized B2B processes for Ajio, driving a 10% revenue increase and reducing locked orders by 50%-Delivered custom features for Mumbai Indians and Gujarat Titans, increasing user engagement and reducing bounce rates.-Effectively managed escalations and led a reduced team to ensure on-time project delivery while maintaining high performance standards.

-Actively contributed to infrastructure tasks, including Slack alerts creation and monitoring BigQuery synchronization during Google Cloud Platform migration-Developed and maintained comprehensive management status reports and cost optimization analysis for growth managers.-Managed the implementation of the Inventory Control Tower (ICT) and permanently resolved e-invoicing issues, ensuring all fixes were successfully integrated into OMS releases.

Mumbai, Maharashtra, India

-Created standardized client dashboards that highlight vital metrics like top-performing stores and products with high cancellation rates.-Utilized Google Analytics and Google Tag Manager for efficient monitoring of website sales and marketing activities.-Developed APIs on Boltic to facilitate streamlined data extraction and analysis, resulting in the automation of repetitive tasks

Gurugram, Haryana, India

-Led the process of onboarding, designing and operationalising the PMO tool and setting up its operating environment with partners to enable efficient programme management-Supported in essential documentation for both client and partner interactions including minutes of the meeting, agenda of calls and a few key deliverables-Enabled social media communications leveraging Linkedin as a channel and ensured periodic communication in consultation with partners-Supported the team with essential secondary research to prepare key deliverables for the client-

Uttar Pradesh , India

Received teacher assistantship and scholarship for being in the top 15 scorers of SNU entrance exam. During my assistantship: -Conducted tutorials and evaluated answer scripts for the course ‘Microeconomics' of 40 UG students under professor Dr. Subhra Bhattacharya (Spring 2021)-Worked on a research paper ‘Social sector expenditure of Indian government’ under professor Dr. Trishita Ray Barman (Monsoon 2020)-Mentored 30 UG students for the course ‘International Finance’ under professor Dr. Amrita Ghosh Dastidar (Spring 2020)-Conducted tutorials and evaluated answer scripts for the course 'Basic Econometrics and Data Analysis' of 40 UG students under professor Dr. Gitanjali Sen (Monsoon 2019)

Nagpur, Maharashtra, India

Developed and standardized marketing materials for the pre-sales department, ensuring consistency and alignment with brand guidelines