As the Director of Practice Support, has overall responsibility for all the Practice Support consultative and operational activities in the Firm. The efforts of the director focuses on bringing automation and efficiency to the practicing lawyers in the office through a coordinated information management strategy involving the Practice Support professionals. Implemented managed services into the Firm turning capital expenses and sunk costs to positive profitability.The primary mission of the Practice Support professionals is to provide legal teams automated, sophisticated, and cost-effective solutions for efficiently managing information associated with representing clients. The primary mission of the Paralegals is to provide legal teams with efficient and expert matter management and to effectively direct firm resources supporting those matters.

-Build Applications team-Migrate decentralized DMS systems to centralized library-Introduce Matter-centricity-Coordinate creation of Windows 7/Office 2010 Image for Firm

Tasked to build the firm’s first notion of litigation support from the ground up. Managed litigation support firm-wide with four direct reports while developing paralegal education of electronic discovery and current data case workflows. Partner with various departments on firm-wide initiatives such as records, compliance, and security. Appointed in firm committees: HIPAA/HITECH, Risk Management, Alternative Fee Arrangement. Work with IT Department to manage and modify litigation support network architecture.Key projects:• Served as manager to create and grow department in response to rapidly growing litigation practice. Services initially absorbed into overhead, but net revenue for the department had grown to $420,000 in two years. • Instilled value added service of client consultation regarding litigation hold and retention policies and protocols. Implemented project management workflow and data governance in regards to litigation support. Initiate communication with largest client of the firm, which has become a pitching strategy for business development of new cases.• Create and manage annual budget for staff, hardware, and resources. Provide cost benefit analysis in regards to new software. Provide total cost of ownership analysis for new initiatives of practice support as well as business projections on an annual basis.• Partner with Director of KM and Records Manager to justify firm’s first records department. Work to create HIPAA/HITECH compliance, retention policy, destruction policy, and litigation hold process.• Enhanced end users’ understanding of database systems by conducting pre-implementation workshops, delivering group and individual training sessions and creating user-friendly training materials.

Originally started with the firm as the West Coast Site Support Manager for all offices in California, Nevada, and Arizona. With litigation support in its infancy at the firm, I became immersed in the practice, and helped create the firm’s first litigation support department. Manage all litigation support projects in the West Coast offices, as well as other nationwide offices when needed. Became the appointed trial support consultant for the firm’s trials.Key projects:• Develop and administrate Concordance databases and LiveNote repositories; implement litigation server; project lead for mobile war room preparation.• Advise attorneys and clients on collections and E-Discovery best practices for litigation. Interface with vendors to provide forensically sound collections during litigation hold.• Appointed Firm Trial Consultant responsible for pre-trial strategy, onsite war room & trial support, hot seat technician, and post-trial strategy for over 14+ trials nationwide.• Design and implement litigation application server for California offices housing Concordance, LiveNote Repository, Sanction II, Trial Director, Transcend Migrator Forensic Edition, LAW 5. • Coordination and managed site support and contracted IT for other offices; coordination with Help Desk team, Network Operations for resolution of issues and projects (server migration, hardware rollouts, network upgrades [Dell switches, Cisco routers, APC PDUs, APC UPSs], and software upgrades). • Provide testing and benchmarking for networking and software performance.• Develop Access databases for absence tracking, asset inventory management, and records management.

-Provide and coordinate with Help Desk team, Network Operations for resolution of issues and projects for the Los Angeles, San Francisco, Torrance, Phoenix, and Tuscon offices-Coordinate with Help Desk team, Network Operations, and vendors for projects such as server migration, hardware rollouts, network upgrades, and software upgrades-Develop and administrate Concordance databases and LiveNote repository; advise on electronic discovery; implement litigation server and best practices; project lead for mobile war room preparation-Troubleshoot document management system in implementation of offices. Provide testing and benchmarking for networking and software performance-Project lead for Nortel BCM upgrade from 3.6 to 4.0, while also programming phones and maintaining phone system (i.e. punch down lines, add DNs, etc.)-Project lead for office openings and moves; coordinate with proper groups for voice and data; assist office manager in implementing IT policies