Carlos A. Adan Email & Phone Number

Chicago, Il, Us

Chicago, Il

Chicago, Il

• Process special customer requests on proprietary CRM and order management system including returns, exchanges and customer record maintenance• Manage all incoming and outgoing product inventory• Collaborate with Operations and Supply Chain teams at HQ to optimize processes and implement system changes• Analyze trends in product quality, sales and returns, and customer communication issues toidentify key areas of improvement on the store-level and created solutions that were adapted company-wide• Recruited to take part in various pilot programs for HQ, further developing internal processes• Train new-hires as well as existing staff and management on operations processes • Assist in supervisory duties in the absence of a manager• Provide exceptional customer service, especially in escalated situations

San Diego, Ca

• Coordinated daily logistics for in-house patient transport service for rapidly expanding private medical practice• Developed and implemented several new systems designed to increase efficiency and accommodate large and growing patient body including patient location mapping system, in-house dispatcher position and creation of scheduling department• Facilitated hiring process and led training efforts for new hires• Completed administrative duties as directed by immediate supervisor, as well as the Chief Financial Officer

San Diego, Ca; Los Angeles, Ca

• Collaborated with a team of 10 to create, budget and manage a four-day, 1500+ participant social justice conference on the UCLA campus• Created and executed transportation strategy between LAX, Union Station, and UCLA for 900+ commuting participants • Directed front-of-house theater operations and experience for all main sessions• Developed protocol for all Special Guest/VIP attendance requests and check-ins• Provided operational support for 200+ high-level donor fundraising gala and 60+ vendor exhibition• Managed day-of responsibilities for up to 40 support staff• Implemented recruiting strategies for over 2000 students and educators across the globe• Coached 140+ participants through fundraising and registration process

Chicago, Il

• Constructed daily visiting schedules for up to 6 traveling physicians • Logged patient follow-up schedule and recorded medical information into CRM and EMR systems• Systematized daily transport of all physical medical records for 20+ physicians and coordinated their pick-up and drop-off with third-party courier service• Aided in the restructuring of the department and the development of a new, in-house courier service that resulted in $70,000+/year savings for the practice• Implemented training for new hires and temporary staff

Ca, Hi, Az, Co, Nv, Nyc, Nj, Ct, De

• Coordinated with students, administrations and community members to schedule and produce 165 community events/specialized presentations reaching over 50,000 people across the country• Coached and managed the fundraising activities of students, schools, and community groups across the nation whose collective efforts totaled $131,000 in one time donations• Oversaw the daily operations of mobile merchandise store grossing over $140,000 in sales• Implemented educational and mobilization strategy for the largest awareness campaign in history, KONY 2012, viewed by over 130M people• Facilitated student engagement with policy-makers resulting in passage of two pieces of U.S. legislation• Managed the training and development of a diverse representative group by hosting weekly team meetings to provide feedback for improvement on the basis of sales, speaking, logistics, fundraising techniques and team dynamics• Utilized Salesforce to build donor profiles, convert leads, maintain event details, and track sales/donation revenue.