Carlos A. Adan Email & Phone Number

Chicago, IL, US

Chicago, IL

Chicago, IL

• Process special customer requests on proprietary CRM and order management system including returns, exchanges and customer record maintenance
• Manage all incoming and outgoing product inventory
• Collaborate with Operations and Supply Chain teams at HQ to optimize processes and implement system changes
• Analyze trends in product quality, sales and returns, and customer communication issues toidentify key areas of improvement on the store-level and created solutions that were adapted company-wide
• Recruited to take part in various pilot programs for HQ, further developing internal processes
• Train new-hires as well as existing staff and management on operations processes

San Diego, CA

• Coordinated daily logistics for in-house patient transport service for rapidly expanding private medical practice
• Developed and implemented several new systems designed to increase efficiency and accommodate large and growing patient body including patient location mapping system, in-house dispatcher position and creation of.
• Facilitated hiring process and led training efforts for new hires
• Completed administrative duties as directed by immediate supervisor, as well as the Chief Financial Officer

San Diego, CA; Los Angeles, CA

• Collaborated with a team of 10 to create, budget and manage a four-day, 1500+ participant social justice conference on the UCLA campus
• Created and executed transportation strategy between LAX, Union Station, and UCLA for 900+ commuting participants
• Directed front-of-house theater operations and experience for all main sessions
• Developed protocol for all Special Guest/VIP attendance requests and check-ins
• Provided operational support for 200+ high-level donor fundraising gala and 60+ vendor exhibition
• Managed day-of responsibilities for up to 40 support staff

Chicago, IL

• Constructed daily visiting schedules for up to 6 traveling physicians
• Logged patient follow-up schedule and recorded medical information into CRM and EMR systems
• Systematized daily transport of all physical medical records for 20+ physicians and coordinated their pick-up and drop-off with third-party courier service
• Aided in the restructuring of the department and the development of a new, in-house courier service that resulted in $70,000+/year savings for the practice
• Implemented training for new hires and temporary staff

CA, HI, AZ, CO, NV, NYC, NJ, CT, DE

• Coordinated with students, administrations and community members to schedule and produce 165 community events/specialized presentations reaching over 50,000 people across the country
• Coached and managed the fundraising activities of students, schools, and community groups across the nation whose collective efforts totaled $131,000 in one time donations
• Oversaw the daily operations of mobile merchandise store grossing over $140,000 in sales
• Implemented educational and mobilization strategy for the largest awareness campaign in history, KONY 2012, viewed by over 130M people
• Facilitated student engagement with policy-makers resulting in passage of two pieces of U.S. legislation
• Managed the training and development of a diverse representative group by hosting weekly team meetings to provide feedback for improvement on the basis of sales, speaking, logistics, fundraising techniques and team.