Jorge C. Email & Phone Number

St. Petersburg, Florida, US

Miami, FL, US

• Managed the complete spectrum of assigned client accounts, ensuring seamless implementation, high client retention rates, and excellence in customer service.
• Established and nurtured relationships with key decision-makers, fostering trust and collaboration.
• Lead the implementation process for new clients, ensuring a seamless onboarding experience.
• Identified and executed short-term/long-term objectives with clear measurements and timelines.
• Demonstrated our value proposition to boost revenues through strategic upselling and cross-selling.
• Coordinate central communication with clients, addressing operational issues promptly.

New York, New York, US

• Led the restructuring, optimization, and overall management of the Corporate Travel, Meetings & Events Program at BET Networks and Viacom Latin America, as a key member of Viacom’s Global Travel Strategies and.
• Directed the overall Corporate Travel and Events Programs at BET Networks (US) and Latin America, implementing a strategic restructuring resulting in significant cost savings, heightened transparency, increased client.
• Ensured global travel policy compliance, collaborating on policy updates, and integrating policies within the online travel & expense tool.
• Collaborated with the Risk Management team and Travel Management Company on Duty of Care functions, including employee tracking, and communications for global travel health & safety.
• Procured and sourced travel services, managing vendor relations across categories (airlines, hotels, car rentals, charters, meetings, travel tech, TMC), including RFPs, negotiations, contracting, savings optimization.
• Managed adoption and customization of the online travel booking tool (SAP Concur), providing training and troubleshooting for international markets.

Utrecht, NL

• Provided research services and analyzed data to create revenue-generating products and services, contributing to client retention and brand awareness.
• Maintained and updated forecast models used for budgeting purposes by clients: the Global Travel Market Index & the Travel Industry Forecast.
• Managed and analyzed data that fueled a proprietary diagnostics tool that enhanced clients' corporate travel programs in areas such as: Strategy & Structure; Policy & Governance; Sourcing Management; Performance &.

Alexandria, Virginia, US

• Lead researcher and travel industry/business travel management subject matter expert at GBTA.
• Elevated membership value by utilizing data-driven insights from research findings to prepareeducational content for our travel management members.
• Designed surveys, analyzed data, and presented results at global conferences and webinars aboutindustry trends, emerging best practices, cost benchmarking, and other travel industry issues.

New York, US

• Provided VIP travel services and account management for MTV Networks Latin America (Viacom).
• Supervised the travel agency operations of the contracted agencies: Seagate Travel & HRG
• Handled domestic and international leisure and corporate travel arrangements using Sabre.
• Hired, trained, coached, and supervised the team of travel agents.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Applied Science - Basc, Hospitality Management For Travel & Tourism