Steven Lam Email & Phone Number

Sydney, New South Wales, Australia

Overdose provides a complete suite of Digital Commerce services that deliver across the full functional needs of high-performing B2C & B2B retailers. Overdose is a certified partner and expert on the world’s leading eCommerce Platforms, including; Commercetools, Shopify Plus, Magento by Adobe, BigCommerce, VTEX and Marketplacer.

Sydney, New South Wales, Australia

Marketplacer is a global SaaS platform enabling retailers to scale their ecommerce marketplace rapidly. Marketplacer has been named with many awards and achievements from Gartner, Forrester and Retail Global.Steven is a solutions engineer and part of the go-to-market sales engagement team. He is heavily involved in curating compelling product demonstrations that are aligned with the prospect's vision and goals. In addition, he is a trusted advisor when it comes to aligning prospects' business goals through technical discovery and scoping.Responsibilities• Partnered with the wider sales team in showing prospects how the product could improve the prospect's bottom line and articulate the overall value propositions. • Led technical pre-sales conversations and deep product information.• Drove the discovery process, uncover the prospect's current pain points.• Presented value-based product demonstrations and workshops to show business and operational goals. • Curated proof-of-concepts to help validate technical requirements.• Serviced, built trust and supported post-sale customers in solving complex technical problems and communicating solutions clearly.• Assessed the prospect's technical landscape and mapped their requirement to the product offerings capabilities.• Guided prospects to envision the platform's ease-of-use, making them feel comfortable using it within their roles.• Closed the gap between the prospect's current state and where they want to be by showing the solution's value capabilities and sharing the industry's best practices.• Positioned and conveyed succinctly what the prospect is looking for with the product and solution.• Influenced product roadmap based on customer usage and feedback for better product-market fit and adoption.• Technical acumen - not afraid to dig in API, GraphQL, triggers or workflows within the solutions to show the product extensibilities.

Sydney, Australia

ARE Media is Australia's leading publisher for women's content with iconic brands, including The Australian Women's Weekly, marie claire, Woman's Day and Gourmet Traveller. ARE Media's main revenues were from ecommerce, subscription, circulation and advertising.As part of the technology delivery team, Steven collaborated with various business units on 'fit-for-purpose' transformation journeys through technology-enabled services, improved business processes, and implemented change. The results brought increased revenue channels, process efficiency and operational savings.Responsibilities• Worked in partnership with external technology partners to deliver strategic goals through product roadmaps and services.• Ensured governance to all collective decisions made were aligned to business goals.• Engaged all stakeholders involved and informed through regular project WIP. • Consistently challenged in the decision making process and influenced outcomes.• Bridge silos across organisations while resolving dependencies and conflicting priorities.Achievements:• Collaborated with the Advertising Sales business unit, this project delivered an integrated enterprise booking system for print and digital advertising sales - integrating CRM for capturing customers and Peoplesoft for billing - enabled business to simplify booking approval workflow, generate accurate real-time financial forecasting and reports from a single system which the business couldn’t prior to this project.• Collaborated with Subscriptions and eCommerce business units, this project delivered an integrated customer subscription management system for external publishers to market subscription products to expand revenue channels and customer acquisition plans.• Collaborated with the Editorial teams, this project delivered an enterprise multi channel editorial application and digital asset platform, including improved and simplified user workflow, and successfully migrated to Cloud as SaaS service.

Sydney, Australia

Australian Business Consulting & Solutions, wholly owned by NSW Business Chamber, delivers business solutions via Cloud services for small business owners in streamlining business process and growing the business. A marketing-oriented project management position, Steven collaborated with the product development, creative and marketing teams to manage and deliver NSW Business Chamber's SaaS collaboration platform- Business Propel and WorkplaceInfo. Business Propel was primarily used by members of NSW Business Chamber to collaborate with premier business coaches to evaluate, provide professional advice and improve the members' business operations. WorkplaceInfo was a subscription-based online resource for HR/IR best practices, compliance, policies, legislation, etc.Since joining the team, Steven had contributed immensely and improved agile processes and governance in delivering digital products that were closely aligned to market demand. Steven managed end-to-end sprint delivery for complex technical projects. He worked closely with internal and external teams for UX/UI designs, development and testing groups and ensured that the user experiences were aligned to the in-demand product specification and requirement whilst driving Agile methodologies to be the cornerstone of the production process.Responsibilities:• Communicated sprint goals for the development team to deliver high business value in user experience, functionality, and new features. • Resourcing, workflows, process management, team coaching and day-to-day running the team. • Conducted regular WIP meetings with client stakeholders, provided progress updates and received feedback. • Reviewed analytics data for feedback, and looked for iterative incremental adjustments, and improved the overall user experience.Achievements:• Delivered a collaboration platform via SaaS for NSW Business Chambers members - increased member registration and usage for these services that translate to revenue.

Sydney Area, Australia

In this senior position, Steven wore cross-functional hats in account management, project management, and production management. Steven was part of a team that was responsible for transforming people, process, and governance as well as the technology to deliver a coherent digital experience for customers, drive operational effectiveness, increase engagement and drives revenue growth.Steven worked with numerous brands such as King Living Furniture, Taylors Wine, Radio Rentals, Bendon Lingerie and ALDI Liquor. He had delivered multiple e-commerce and CMS solutions in Magento, Drupal, and Salesforce.Responsibilities in Account Management• Built trusted client relationships through proactive account management and effective project delivery.• Addressed client's business challenges, pain points, process gaps into opportunities and improved on client’s business goals.Responsibilities in Project Management• Managed project/sprint action plans, timeline and resource availability.• Conducted sprint planning, task estimations, sprint review and sprint retrospective.Responsibilities in Production Management• Documented business requirement by conducting workshops and interview.• Developed user-stories through in-depth understanding of the business requirement.• Reviewed QA plans to ensure business requirements are met.• Conducted daily stand up with local and offshore teams. • Facilitated in removing impediments for the team to complete tasks.• Worked closely with dev team in setting up LAMP, PHP/mySQL troubleshooting, development of responsive website in CSS/HTML/Javascript, setup various AWS services.• Facilitated User Acceptance Test and close out bug fixes.• Used Jira for tracking epic, development tasks, sprint releases (code deploy) and bug fixes.Achievements, delivered multiple digital projects in:• e-Commerce responsive websites using Magento• CMS-driven responsive websites using Drupal• Marketing automation using Salesforce Marketing Cloud

Steven Lam managed all activities in project management, operations and resource management of Anfield's multimedia development center. He coordinated a variety of project deliveries in Software Development, Business Process Outsourcing (BPO) and Business Continuity Services (BCS) for two Forbes 2000 leading companies - Hewlett Packard and Juniper Networks.Responsibilities• Coached and mentored personnel with an emphasis on building good rapport, instilling integrity and honesty, “can-do” spirit and provide quality communication with clients. • Worked with clients to clarify requirement for sprint user stories.• Developed strategies to re-train teams and learn new roles to support streamlined business process.Selected Achievements• Delivered more than 1000 customised interactive learning course solutions for HP Learning & Development and Juniper Networks in the last 5 years.• Delivered and managed learning platforms for HP Learning & Development and Juniper Networks.• Successfully assembled and managed onshore and offshore development teams to support development requirements from HP Asia Pacific, Europe and America regions.• Save significant cost through migration of development environment to AWS Cloud.• Improved operating budget by 10% and profitability of 5% year-on-year since 2009.• Received several glowing satisfaction and compliments from key clients on services rendered. Improved client’s budget and productivity with fewer headcounts.

PacMee was a social networking and micro-blogging service which was co-branded with Maxis, one of the largest telecommunication companies in Malaysia.Responsibilities• Ran daily SCRUM stand-up, sprints, and review. Facilitated various workshops for the collection of requirement/user stories.• Produced project definitions such as functional requirements, scope, responsibilities, budgets, timescales, and resources. Managed team and ensured that sprints/milestones were achieved within the agreed timeframes.• Ensured effective quality control processes were in place to monitor deliverables produced.• Managed project risks by identification, analysis, and measurement.• Managed external IT consultants and other third-party vendors to ensure projects completed on time.Selected Achievements• Successfully delivered a social media and messaging delivery system using the web and mobile technologies and with SOA capabilities from concept phase to a live system. The project came under budget and delivered on time.• Successfully improved web experiences through the implementation of distributed reverse caching proxies and database memory caching capabilities.

Imaginex Studios is one of the premier music, sound design and mixing post-production company. Its clientele includes regional top advertising agencies and established animation studios.Responsibilities• Created and validated the user requirement documentation from several workshops with stakeholders.• Produced project definitions such as validated functional requirements, scope, roles, responsibilities, budgets, timescales and resources.Selected Achievements• Delivered a platform for managing multimedia asset collaboration tool using cloud technologies. The system tools allow sound engineers and voice talents to share, collaborate and work on multimedia assets concurrently across different geographical locations in producing final multimedia products.

UnrealMind Interactive was a mobile content and service provider with 2 million users in South East Asia. It developed and published mobile content such as music, movies and games to mobile users. More about UnrealMind Interactive: https://www.bloomberg.com/profiles/companies/UMI:MK-unrealmind-interactive-bhdhttps://www.bloomberg.com/research/stocks/private/snapshot.asp?privcapId=10444017Responsibilities• Directed all phases of the software development life cycle (SDLC) including the requirements analysis, architecture design, development, testing, deployment and ongoing support for all web-based applications and services.• Set budgets and agreed on project time scales and deadlines with various stakeholders and project team.• Held regular meetings with internal with project team, external vendors and project steering committee.• Kept accurate administrative records of expenditure, accounting, costing and billing.• Managed team to ensure that all milestones were achieved within the agreed timeframes.• Coached and mentored team members in unit testing and design.• Worked with product management and quality assurance (QA) to clarify requirements into work packages.• Maintained client relationships with clients and third party vendors/technology providers.• Managed third party technology providers in supporting business objectives such as monitoring operating threshold, improving scheduled jobs/tasks, escalation trigger points and action processes.• Conducted regular impact analysis in order to assess the consequences of the project deliverables.Selected Achievements• Delivered a mobile content delivery system with SOA capabilities. Redesigned of backend process using MS VB.Net framework and service-oriented message protocol with MS Messaging Queue services.• Registered technical patent process application - content management system for mobile services to Intellectual Property Corporation of Malaysia (Patent Registered Reference PI 20044027).

Previously known as FinexAsia, operator for OSK188.com• Managed delivery for web-based real-time stock and share trading systems and integration to Bursa Malaysia.• Managed technology vendors and partners in Australia’s Commonwealth Bank and Bursa Malaysia.

• Managed delivery for web-based real-time stock and share trading systems with SOA capability and integration to Bursa Malaysia for one of the leading brokerage firm.• Managed delivery for integrated trading systems to Digi Telco Sim-Tool-Kit and WAP application.

Developer of electronic banking and international payment systems for the banking industry. The company provides delivery-channel software to banks within the Association of Southeast Asian Nations (ASEAN) region and fuses applications, security and middleware technology and is designed to enable banking institutions to provide web-based and mobile-technology options to their customers, empowering Banks and Financial Institutions with the ability to embrace and extend their products and services by harnessing electronic delivery channels.• Developed Internet Banking applications which were later implemented for Bank Internasional Indonesia.• Managed delivery of business-to-business e-commerce procurement portal for HiTechniaga MyBiz Financial Services. Boost registrations of 500 small and medium sized enterprises.

• Involved in implementation of enterprise-wide e-mail and collaboration systems for MBF Holdings.• Designed ISP solutions based on Microsoft Commercial Internet Systems for Maxis Telecommunication.• Implemented Virtual Private Network solutions for Siemens Manufacturing.

• Involved in technical project consultancy, delivery and implementation of Building Nationwide Internet Access Networking Infrastructure for the company’s managed networked services. • Involved in contributing network design and architecture linking nationwide network access.• Involved in implementing share/stock trading systems for enterprise corporate customers

Education record

Certified ScrumMaster® Globally recognised Agile certification, governed by the peak industry body, the Scrum Alliance. Home.

Master Of Science, Strategic Business Information Technology

Postgraduate Diploma, Strategic Business Information Technology

Diploma, Computing And Information Technology