Motivated information technology (IT) professional versed in supporting the implementation, operation, and maintenance of core IT server infrastructure and software platforms within various manufacturing environments. With over ten years of demonstrated experience in technical roles ranging from help desk support to server/systems administration, I have developed strong soft-skills and effective working knowledge of various technology solutions and platforms, including Microsoft (Office 365, Windows client/server, Teams, Active Directory, Group Policy), VMware (vSphere/vCenter), Okta MFA/SSO, and NAS/SAN management (Synology, HP, Dell). I am passionate about working with new technologies and enhancing my skills, and always appreciate an opportunity to learn! I graduated from the IT program at the Pennsylvania College of Technology in 2020, where I built a solid foundation in IT theory and practice. I hold two Microsoft certifications in "Azure Fundamentals" and "Security, Compliance, and Identity Fundamentals", demonstrating my fundamental knowledge of Microsoft cloud computing technologies and security. I also recently obtained the CompTIA Network+ certification, demonstrating fundamental knowledge of network configuration, maintenance, and troubleshooting.
Listed skills include Technical Support, Windows 7, Windows 10, Computer Repair, and 4 others.