Cale Berry Email & Phone Number

Williamsport, Pennsylvania, United States

As an LSA with Prysmian, I am responsible for the installation/configuration, operation, and maintenance of systems hardware and software and all related infrastructure. I ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational policies. Some of my other specific responsibilities include:• Troubleshoot all technology-related problems.• Perform daily system monitoring, verifying the availability of all hardware, server… Show more As an LSA with Prysmian, I am responsible for the installation/configuration, operation, and maintenance of systems hardware and software and all related infrastructure. I ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational policies. Some of my other specific responsibilities include:• Troubleshoot all technology-related problems.• Perform daily system monitoring, verifying the availability of all hardware, server resources, systems, and key processes.• Install workstations, software, and peripherals.• Manage the installation and maintenance of all desktops, laptops, mobile devices, printers, and software.• Partner with corporate HQ staff on any new software/hardware initiatives. Show less

I was responsible for installing, configuring, and maintaining core IT server/systems hardware and software for CS globally. I also supported the administration of various technology platforms/solutions such as Microsoft (Office 365, Windows client/server, Teams, Active Directory, Group Policy, SCCM, Azure), VMware (vSphere/vCenter), Okta MFA/SSO, and NAS/SAN solutions (e.g. Synology, HP, Dell).

I started with CS as an IT Help Desk Analyst (HDA) in our internal IT Customer Success department. My primary responsibility as an HDA was to provide exceptional first-level support for the day-to-day operation of all computers and peripherals (both stand-alone and networked). I was also responsible for configuring and deploying new desktop/laptop computers to internal customers. Other responsibilities included:• Provide support for all users and assigned inter-company facilities, both… Show more I started with CS as an IT Help Desk Analyst (HDA) in our internal IT Customer Success department. My primary responsibility as an HDA was to provide exceptional first-level support for the day-to-day operation of all computers and peripherals (both stand-alone and networked). I was also responsible for configuring and deploying new desktop/laptop computers to internal customers. Other responsibilities included:• Provide support for all users and assigned inter-company facilities, both domestically and globally.• Troubleshoot, diagnose, and resolve hardware/software problems.• Create, manage, and delete Active Directory user accounts.• Set up, configure, troubleshoot, and archive Office 365 mailboxes.• Deploy/troubleshoot Cisco IP phones and Unity voicemail boxes.• Ensure that personal computers and other related devices are properly configured and connected to the local network.• Recommend or conduct initial basic instruction for PC usage and application access.• Create and follow procedural documentation for all IT related tasks. Show less

Pennsylvania

Pennsylvania

During my 1-year internship with The Young Industries, I was responsible for configuring and deploying new HP desktop/laptop computers for internal customers. I also provided first-level technical support in response to a myriad of computer hardware and software problems. This was a fantastic opportunity afforded to me through the Lycoming County Career & Technology Center, and my time with this organization allowed me to develop real-world technical skills by working closely with established… Show more During my 1-year internship with The Young Industries, I was responsible for configuring and deploying new HP desktop/laptop computers for internal customers. I also provided first-level technical support in response to a myriad of computer hardware and software problems. This was a fantastic opportunity afforded to me through the Lycoming County Career & Technology Center, and my time with this organization allowed me to develop real-world technical skills by working closely with established industry professionals. Show less

Associate Of Applied Science, Information Technology (Technical Support Technology Emphasis)

Computer Service Technology

High School Diploma