Nicole Caballero personal email
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Nicole Caballero phone numbers
An experienced customer service operations & product operations professional. Focus primarily on customer experience, customer relationship management, cross functional team leadership & customer insight analysis for product support and roadmapping. My work history has focused on providing strategic direction and developing processes for teams with a range of fulfillment and technical implementation responsibilities.The last few years has been focused on bridging the feedback gap between customer facing teams and product & engineering through formalized reporting & deep-dive analysis of customer insights. I have supported primarily marketplace companies & their customers. The suite of product lines that I've helped manage in the past were primarily SaaS & LeadGen in nature. Currently looking to continue to in customer operations roles and be the key program leader when working with customer focused and technical teams. Pursing PMP through the UC Berkeley Extension, feel free to contact me at nicole.caballero@gmail.com!
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Program OperationsAttendCalifornia, United States
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Operations Program ManagerAttend Dec 2022 - PresentLos Angeles, California, UsAttend (formerly Season Share) is a customizable ticketing technology platform that helps sports teams, entertainment organizations, and world-class venues make the thrill of live entertainment more accessible to the next generation of fans. Attend captures the essence of connection, bringing people, moments, and memories together under one platform, moving the live events category forward for the next generation of fans.Attend’s suite of student, last-minute, seat upgrade, subscription, flex plan, credit-based premium and suite solutions drive younger audiences to venues, boosting both revenue and attendance. Attend has delivered over $100M in ticket inventory for the biggest venues in North America, including multiple MLB, NFL, NHL, NBA, MLS, and NCAA teams.
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Career TransitionCareer Break Apr 2022 - Dec 2022While previously working at Zumper, I found myself becoming more interested in the world of product & project management. After leaving my position in April 2022, I took time to focus on expanding my skillset in project & product management. Much of my time was spent furthering my certification as a Project Management professional, auditing Product Management classes, and working on small projects that allow me to implement in real life many of my classroom learnings.
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Product Operations ManagerZumper Sep 2021 - Apr 2022San Francisco, Ca, UsServed as a product team liaison for customer support & success teams during ongoing releases to ensure that all business stakeholders were kept up to date about impacts to their teams & processes. -
Senior Customer Operations ManagerZumper Sep 2020 - Oct 2021San Francisco, Ca, UsCollaborated with cross-departmental stakeholders on product improvements & new feature releases for customers and worked with the CS team to research pain points & document feedback to optimize the usage of internal operational tools (Zendesk, Jira, Mixpanel, Mode) for operational use.
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Customer Operations ManagerZumper Mar 2020 - Sep 2020San Francisco, Ca, Us
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Senior Customer Success Operations ManagerZumper Oct 2018 - Sep 2020San Francisco, Ca, UsIntroduced formalized reporting for Customer Success to cross-departmental teams which provided Product & UX customer insights for new feature launches and continuous reporting for improvements; presented updates to leadership team
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Senior Customer Support ManagerZumper Jan 2017 - Oct 2018San Francisco, Ca, UsCreated an 8 person internal customer support team & developed internal team reports to measure metrics such agent efficiency & top ticket drivers from customers via data analysis using Zendesk Explore & Mode Analytics
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Senior Customer Support Team LeadZumper Jul 2015 - Jan 2017San Francisco, Ca, UsSelected as the 1st hire to formalize customer support strategy & tools working in conjunction with our business development team; Progressed from sole team member to Senior Manager during this time.
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Market ManagerBoatbound Aug 2014 - Jun 2015Seattle, Wa, UsResponsible for managing new customer acquisition and customer retention in the Southeast (Florida) market. -
Program Coordinator, Global Innovation ProgramsStanford Graduate School Of Business Oct 2012 - Jul 2014Stanford, Ca, UsManaged program logistics for a portfolio of six Stanford Global Innovation management supporting the Program Director, Faculty, and all program participants. -
Program Assistant, Office Of Executive EducationStanford Graduate School Of Business Executive Education Apr 2012 - Sep 2012Stanford, California, Us
Nicole Caballero Skills
Nicole Caballero Education Details
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Boston CollegeHistory -
Homestead High SchoolDiploma
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Uc Berkeley ExtensionProject Management
Frequently Asked Questions about Nicole Caballero
What company does Nicole Caballero work for?
Nicole Caballero works for Attend
What is Nicole Caballero's role at the current company?
Nicole Caballero's current role is Program Operations.
What is Nicole Caballero's email address?
Nicole Caballero's email address is ni****@****ail.com
What is Nicole Caballero's direct phone number?
Nicole Caballero's direct phone number is +141526*****
What schools did Nicole Caballero attend?
Nicole Caballero attended Boston College, Homestead High School, Uc Berkeley Extension.
What are some of Nicole Caballero's interests?
Nicole Caballero has interest in Social Services, Education, Environment, Science And Technology, Arts And Culture.
What skills is Nicole Caballero known for?
Nicole Caballero has skills like Social Media, Program Management, Microsoft Office, Event Planning, Editing, Microsoft Word, Management, Facebook, Writing, Mac, Salesforce.com, Public Speaking.
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