Nicole Caballero Email & Phone Number
area 415
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Who is Nicole Caballero? Overview
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Nicole Caballero is listed as Program Operations at Attend, a company with 19 employees, based in San Francisco Bay Area, United States, United States. AeroLeads shows phone signal with area code 415 and a matched LinkedIn profile for Nicole Caballero.
Nicole Caballero previously worked as Operations Program Manager at Attend and Career transition at Career Break. Nicole Caballero holds Bachelor Of Arts (B.A.), History from Boston College.
Email format at Attend
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About Nicole Caballero
An experienced customer service operations & product operations professional. Focus primarily on customer experience, customer relationship management, cross functional team leadership & customer insight analysis for product support and roadmapping. My work history has focused on providing strategic direction and developing processes for teams with a range of fulfillment and technical implementation responsibilities.The last few years has been focused on bridging the feedback gap between customer facing teams and product & engineering through formalized reporting & deep-dive analysis of customer insights. I have supported primarily marketplace companies & their customers. The suite of product lines that I've helped manage in the past were primarily SaaS & LeadGen in nature. Currently looking to continue to in customer operations roles and be the key program leader when working with customer focused and technical teams. Pursing PMP through the UC Berkeley Extension, feel free to contact me at nicole.caballero@gmail.com!
Listed skills include Social Media, Program Management, Microsoft Office, Event Planning, and 19 others.
Nicole Caballero's current company
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Nicole Caballero work experience
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Operations Program Manager
CurrentAttend (formerly Season Share) is a customizable ticketing technology platform that helps sports teams, entertainment organizations, and world-class venues make the thrill of live entertainment more accessible to the next generation of fans. Attend captures the essence of connection, bringing people, moments, and memories together under one platform.
Career Transition
While previously working at Zumper, I found myself becoming more interested in the world of product & project management. After leaving my position in April 2022, I took time to focus on expanding my skillset in project & product management. Much of my time was spent furthering my certification as a Project Management professional, auditing Product.
Product Operations Manager
Served as a product team liaison for customer support & success teams during ongoing releases to ensure that all business stakeholders were kept up to date about impacts to their teams & processes.
Senior Customer Operations Manager
Collaborated with cross-departmental stakeholders on product improvements & new feature releases for customers and worked with the CS team to research pain points & document feedback to optimize the usage of internal operational tools (Zendesk, Jira, Mixpanel, Mode) for operational use.
Customer Operations Manager
Senior Customer Success Operations Manager
Introduced formalized reporting for Customer Success to cross-departmental teams which provided Product & UX customer insights for new feature launches and continuous reporting for improvements; presented updates to leadership team
Senior Customer Support Manager
Created an 8 person internal customer support team & developed internal team reports to measure metrics such agent efficiency & top ticket drivers from customers via data analysis using Zendesk Explore & Mode Analytics
Senior Customer Support Team Lead
Selected as the 1st hire to formalize customer support strategy & tools working in conjunction with our business development team; Progressed from sole team member to Senior Manager during this time.
Market Manager
Responsible for managing new customer acquisition and customer retention in the Southeast (Florida) market.
Program Coordinator, Global Innovation Programs
Managed program logistics for a portfolio of six Stanford Global Innovation management supporting the Program Director, Faculty, and all program participants.
Program Assistant, Office Of Executive Education
Nicole Caballero education
Bachelor Of Arts (B.A.), History
Diploma
Certificate, Project Management
Frequently asked questions about Nicole Caballero
Quick answers generated from the profile data available on this page.
What company does Nicole Caballero work for?
Nicole Caballero works for Attend.
What is Nicole Caballero's role at Attend?
Nicole Caballero is listed as Program Operations at Attend.
What is Nicole Caballero's phone number?
AeroLeads has found 1 phone signal(s) with area code 415 for Nicole Caballero at Attend.
Where is Nicole Caballero based?
Nicole Caballero is based in San Francisco Bay Area, United States, United States while working with Attend.
What companies has Nicole Caballero worked for?
Nicole Caballero has worked for Attend, Career Break, Zumper, Boatbound, and Stanford Graduate School Of Business.
How can I contact Nicole Caballero?
You can use AeroLeads to view verified contact signals for Nicole Caballero at Attend, including work email, phone, and LinkedIn data when available.
What schools did Nicole Caballero attend?
Nicole Caballero holds Bachelor Of Arts (B.A.), History from Boston College.
What skills is Nicole Caballero known for?
Nicole Caballero is listed with skills including Social Media, Program Management, Microsoft Office, Event Planning, Editing, Microsoft Word, Management, and Facebook.
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