Caleeh Abdul-Rahmaan Email & Phone Number

1 Memorial Drive, Kansas City Mo 64198

1 Memorial Dr, Kansas City, Mo 64198

Provide technical support for end users within the Federal Reserve Bank's nationwide IT network.

4400 Blue Pkwy, Kansas City, Mo 64130

Provide remote technical support for H&R Block office infrastructures worldwide, in addition to acting as a subject matter expert for other support specialist and field technicians to assist in troubleshooting escalated issues. Assisted in several side projects, including generating reports on issues related to pilot programs, training new hires, authoring/editing troubleshooting documentation and communicating/creating procedures with other groups outside of retail technical support.

4400 Blue Pkwy, Kansas City, Mo 64130

Served as a TAC Worldwide contractor for H&R Block. Performed the duties as a member of H&R Block's nationwide IT Support call center. Primary duties were to assist with the setup of office infrastructures, software and devices, maintain the WAN connectivity of all H&R Block offices, troubleshoot errors and malfunctions, and assist with migrating client data from office servers to the e-filing center to ensure client returns were e-filed successfully. Documented all calls in an easy to… Show more Served as a TAC Worldwide contractor for H&R Block. Performed the duties as a member of H&R Block's nationwide IT Support call center. Primary duties were to assist with the setup of office infrastructures, software and devices, maintain the WAN connectivity of all H&R Block offices, troubleshoot errors and malfunctions, and assist with migrating client data from office servers to the e-filing center to ensure client returns were e-filed successfully. Documented all calls in an easy to understand fashion, and utilized company documentation to help in assisting with troubleshooting. Guided peers via chat and personal council through finding solutions to elevated issues. Also assisted with side projects, such as assisting the Card Services department with getting replacement cards sent to clients, and assisting clients with installing H&R Block's TaxCut® software packages on various platforms, towards the end of the tax season. Show less

Served as a SOTEC Resources contractor for ITG. Performed the duties of an on-call Hardware Technician and IT Support Technician for ITG. Primary duties were to uninstall old and outdated workstations, migrate user data from the old workstations to new replacement workstations, install the new workstations, and ensure that all necessary data, connections and applications had been restored correctly. Assisted in the migration projects for both the US Department of Housing and Urban Development… Show more Served as a SOTEC Resources contractor for ITG. Performed the duties of an on-call Hardware Technician and IT Support Technician for ITG. Primary duties were to uninstall old and outdated workstations, migrate user data from the old workstations to new replacement workstations, install the new workstations, and ensure that all necessary data, connections and applications had been restored correctly. Assisted in the migration projects for both the US Department of Housing and Urban Development (HUD) and US General Services Administration (GSA). Utilized network drives on company servers to back up data. Installed networked devices such as printers, scanners, and labeling devices. Sought out and installed drivers for various devices. Installed and uninstalled desktop systems as well as laptops and docking stations. Documented and inventoried all devices replaced as well as the new hardware that was installed. Made sure to check with users to make sure they were satisfied with their migrated data, and solved any technical issues they experienced. Show less

Served as a Top Resources contractor for Sprint. Performed the duties of a Level 1 Provisioner for Sprint/Nextel. Primary duties were to access multiple company information databases and edit Time-Warner Cable phone orders to ensure the validity and accuracy of customer information, as well as monitor, report and repair any software-related errors and issues. Communicated with associates from other LECs and Cable Partners to investigate and troubleshoot errors and inaccuracies via phone and… Show more Served as a Top Resources contractor for Sprint. Performed the duties of a Level 1 Provisioner for Sprint/Nextel. Primary duties were to access multiple company information databases and edit Time-Warner Cable phone orders to ensure the validity and accuracy of customer information, as well as monitor, report and repair any software-related errors and issues. Communicated with associates from other LECs and Cable Partners to investigate and troubleshoot errors and inaccuracies via phone and email. Maintained an intimate knowledge of internal business processes, and executed tasks accordingly. Filed records and documented changes in orders worked in an organized manner that met company standards. Maintained a business-casual decorum within the office and during communication with business associates. Show less

Trained for military duty in the American armed forces. Left for medical reasons - temporary knee problem caused by excessive running and flat feet. Has since healed.

General Studies

Activities and Societies: Introduction to Computing, College Algebra, College Mathematics, English Composition, Analyzing & Interpreting.

Diploma, General Studies, Computer Programming

Activities and Societies: AP English Literature, AP Calculus AB, AP Computer Science using Java, Computer Applications I, Geometry.