Chris Brocato Email & Phone Number

Hudson, Ohio, Us

Hudson, Ohio, Us

Hudson, Oh, Us

Reporting to the CEO, accountable for the management and daily operation of the IT systems comprising of 9 multi state locations and 200 users• Shaped the organizations first IT help desk providing better communications, tracking and resolution of issues improving issue management exponentially• Implemented Microsoft Direct Access allowing seamless, no user interaction, remote access from any internet connected location• Spearheaded telecommunication upgrade to Nextiva VOIP in Cloud, unifying communications between 9 facilities in 4states and reducing organization telecom costs by 20%• Designed and implemented plan to modernize all IT systems. Performing majority of work upgrading from aging 2003 / xp infrastructure to include servers, 180 workstations, firewalls, switches, Hyper-V, backup systems and internet completing project 2 months ahead of schedule• Developed first ubiquitous wireless infrastructure in company history providing mobility at all sites including production and batch plant areas• Migrated obsolete email system to Microsoft Office 365 delivering “anywhere access” to email and allowing new integration with email and cellular phones• Originated new design for Active Directory and use of group policies to support the workstation environment and ensure standardization across all sites• Solely responsible for the IT integration of new company acquisition completing successful integration of 3 sites within 6 months of completion of purchase• At the request of the CEO was assigned several special projects to investigate issue relating to technical, business processes and quality. One technical issue created a plant work stoppage resulting in significant loss in both schedule and revenue. After traveling 4 hours was able to restore operations and work toward a permanent and lasting resolution utilizing IT and electronics knowledge as well as my vendor relations and crisis management skills

Brecksville, Oh, Us

Leading a team of 7 engineers in project work focused on practice areas of Microsoft System Center Manager, Microsoft Exchange, Microsoft SharePoint, Microsoft Lync, Microsoft SQL / SSRS, Microsoft Hyper V / VMware, Microsoft Lync, Microsoft Active Directory & Microsoft Office 365 migrations.

Cleveland, Ohio, Us

Spearheaded modernization of the outmoded corporate process library to update, automate and improve business processes.• Investigated, acquired and introduced the process management platform Integrify, resulting in the revision, automation, and enhancement of corporate processes and promoting improved processes efficiency.

Cleveland, Ohio, Us

$280M multi-state Design/Build, Construction Management and General Contracting firmReporting to the Chief Financial Officer, accountable for strategic and tactical direction, service, support, annual $850K budget and staff of 4• Reengineered technology strategy resulting in the most significant improvement in the use of technology in company’s history• Achieved 70% improvement in customer satisfaction by designing and executing departmental turnaround plan• $41K first-year hardware savings and ongoing program savings spearheading datacenter virtualization and co-location reducing hardware, power, and cooling costs • Orchestrated $700K ERP initiative saving $55K in data conversion costs by performing data conversions in-house• Commanded ERP project and IT integration of a newly acquired company simultaneously seeing both projects to a successful outcome with reduced manpower• Designed EDI and modeled processes allowing automation of manual input reducing errors by 99%, saving 3 man-days a month, and allowing direct ERP interface of data• $85K in recovered first-year costs by restructuring the cellular portfolio • 100% of data recovered in 24 hours resulting in zero impact on operations while executing disaster recovery of catastrophic SAN failure during a holiday• 15% reduction voice costs and 80% reduction in voice related down time by leveraging VOIP while renovating antiquated telecom system• 30% reduction in cost associated with purchase, support, and replacement of workstations by engineering Citrix environment• 28% reduction in travel expenses and return on investment in under one year by introducing corporate video conferencing• Ensured infrastructure supported company growth, provided robust, reliable, highly available platform for information sharing and collaboration across organization• Crafted and coordinated Emergency Response Procedures and Business Continuity Plan

Technology consultancy serving small to mid-sized private businesses, law firms, property management companies and municipal governments including police and fire departments.Oversaw all aspects of the business as Co-owner and VP. Served as one of three systems engineers functioning as technical liaison with clients to assess needs, design solutions, manage and perform implementations• Cultivated client and vendor relationships resulting in strong business alliances, steady firm growth, and profitability• 18% reduction in client issues, 12% increase in monthly revenue, and 8% reduction in travel costs by developing proactive preventative maintenance program• Reduced client ticket times by 60% and increased customer satisfaction by establishing web base support package and restructuring client support • Delivered hands-on expertise to key technologies, including systems, application, network infrastructure, business intelligence, and process improvement

Technology consultancy• Tasked with design and implementation of corporate LAN's ranging from 5 to 500 users.• Performed field troubleshooting and problem resolution on a multitude of equipment in both small and large networks and multi-platform environments.• Fulfilled the roll of NDS design engineer and Novell team leader designing and implementing the Netware OS and NDS structures for both LAN and WAN based systems.• Performed LAN analysis and documentation on existing client networks and provided expertise for upgrading, always keeping the end users needs in mind.• Proposed and implemented network solutions to meet the immediate client need while ensuring the flexibility of integrating future network technologies.

Washington, Dc, Us

United States NAVY Veteran; Good Conduct Medal, National Defense Medal, Southwest Asia Service Medal with two Bronze Stars, Humanitarian Service Medal, Kuwait Liberation Medal, Battle Efficiency Ribbon, Sea Service Ribbon with Bronze Star, Coast Guard Special Operations Service Ribbon, 9 Letters of Commendation, Honorably Discharged

Pmp Certification, Project Managment

Untied States Navy

Fixed Wing - Land - Current