Caitlin C. Email & Phone Number

London, GB

New York, New York, United States

As a Program Manager on the Safety & Integrity team, I focus on trust and safety for the US and Canada markets, working closely with global colleagues. I collaborate with cross-functional partners to implement systems that protect consumers and prevent platform abuse. My work involves refining policies, auditing global initiatives, and enhancing support.

New York, United States

Strategic project manager and 'chief of staff' to the leadership team, focused on solving complex problems and driving cross-organizational collaboration, particularly for our Public Figure & Creator teams. Built scalable and tailored programs for clients, aligning company content initiatives and business objectives. Projects included launching an.

Los Angeles, California

Combined my expertise with entertainment, media, and sports with deep Meta product expertise to bridge gaps between clients and product teams, drive product adoption and act as the customer advocate during roadmap planning. I managed strategic projects with global leadership, contributing to vertical strategies, resource planning, and operational rollouts..

Austin, Texas Area

Solutions-oriented sales account manager that built trust with clients along with deep industry knowledge to help them grow their business & drive revenue. I was a strategic advisor, owning the relationship with all clients from onboarding, best practices training, new product & strategy adoption to reporting, ensuring satisfaction. This also included.

Austin, Texas, United States

Operated in a product marketing-like function to create the company's first GTM and pitch materials for Sales, represent customer and market feedback in product development decisions with CEO, COO & Data Science, and initiated a sprint framework from feature prioritization, scope work, QA to launch.Other job titles this job mimicked: product marketing.

Austin, TX

Managed client relationships as company’s first Account & Customer Success Manager, including development of a client training & certification program, consultation to our sales team to identify upsell opportunities and streamlining a renewals process.

Austin, Texas, United States

Collaborated with executive leadership, marketing, and client services to design VIP client journeys, manage brand ambassador programs, and oversee 360 marketing initiatives. This involved enrolling clients in Customer Success programs and establishing a process for identifying product ambassadors.

Austin, Texas Area

Led post-sales deployment, configuration, and training for new customers on Spredfast software, primarily focusing on implementations for Fortune 500, global clients. I collaborated with sales on strategic initiatives, worked with Account Management leadership to assess program success, and coordinated issue resolution with Engineering to ensure partner.

Austin, Texas Area

Liaised between brand, regional marketing, and customer management teams to create a positive brand experience at on-site events, including organizing communications and providing feedback to drive improvements and revenue growth.

Composed news releases, media alerts, and memos; pitched to media outlets; conducted client research; managed media databases; tracked media coverage; assisted in event planning and client launch events.

Austin, Texas, United States

Organized travel itineraries and conference schedules for over 70 panelists, maintained a stakeholder database to ensure smooth communication, coordinated event volunteers and meticulously managed panel scheduling to ensure accuracy across the website and program book.

Washington, District Of Columbia, United States

Assisted in setting up and running launch events for market website launches in various cities and conducted research for the Team Pick project.

Austin, Texas, United States

Led competitive reporting and market research for account teams and clients, establishing strong relationships at various team and management levels to ensure timely and accurate communication, and developed an agency account plan to enhance cross-discipline collaboration, driving client success.

San Antonio, Texas, United States

I worked with PR & Creative departments and assisted with both new media and traditional media projects, contributing to all areas of the client and advertising process, along with creating and managing social networking accounts for clients.

Austin, Texas, United States

Coordinated efforts across production, art, and marketing departments, including multiple aspects of Texas Monthly's Fashion publication.

Texas, United States

Served as a customer service and sales team member, managing sales and marketing of the Apple brand, providing concierge services, and assisting with personal shopping.

Houston, Texas, United States

Coordinated and led tours of the stadium and team facilities, managed VIP concierge services for special guests and events, and hosted private parties.

Bachelor Of Science, Public Relations

Activities and Societies: Texas Football Angels & GabrielsEmerson College 2006-2008

Theatre Studies

Activities and Societies: Emerson Basketball Team

High School

Activities and Societies: Varsity Basketball

High School

Activities and Societies: Model United Nations, Varsity Basketball