• Managed, developed, mentored, and coached a global team of L&D specialists and instructional designers at varying levels of professional development.• Collaborated with HR and Executive Leadership to create and launch a bespoke leadership program for the organization to level up managers of people and managers of managers.• Built performance management framework (30/60/90 plans, feedback structure, 1:1 meetings, employee performance plans, performance review) using Korn Ferry competencies and company culture specifics.• Designed and developed organizational DEIB initiatives, creating a full-scope scalable learning program. • Standardized HR tech stack tools (Lattice, ChartHop, Paylocity, Rippling) as part of the performance management and leadership development programs. • Supported senior leaders by consulting one-on-one on how to create solutions and identify development and learning opportunities amongst their teams.• Analyzed and forecasted organizational learning needs for all departments as part of the talent development business planning process for the global L&D team• Performed LNAs with key departmental stakeholders to make solution-oriented recommendations and action plans in line with performance management parameters.• Revamped job descriptions of the L&D function to meet the growing needs of the business and match skillsets grown in house.• Pivoted L&D into more efficient learning delivery systems by leveraging a combination of live learning and asynchronous learning methodologies.• Transformed onboarding program to be more relevant and impactful for a remote/hybrid workforce during an ambiguous and unpredictable time.• Designed and rolled out feedback structure for organization based on the feedback grid methodology.• Integrated psychological safety guidelines as part of all learning program design to promote a practice friendly environment.• Executed a new LMS launch and transition for a global organization with over 200 users.

• Conducted client facing, instructor led, and train-the-trainer style training delivery for three different SaaS platforms via webinar or onsite training for large and small participant groups.• Redesigned onboarding experience from in-person to completely virtual in response to COVID protocols.• Created virtual collaboration and communication training at the launch of COVID for internationalaudience to assist in the adjustment from in office to remote work• Led and managed a sales enablement project for 6 months. Applied the ADDIE model to produce new training materials for new and existing sales team members.• Communicated extensively with international team members and clients to produce transformative training experiences for all parties, internal and external.• Storyboarded, scripted, recorded, and edited SaaS training videos for LMS content as well as refreshing existing content with new voice over and slide decks.• Assisted troubleshooting during the QA process and in UAT prior to production go-live.• Established templates for conducting Case Study interviews to be used by the marketing team.• Collaborated with and reported to executives and C-levels for multiple projects.• Role required up to 50% travel, with travel being booked via SAP’s Concur platform.

• Responsible for coordinating, organizing, and leading charitable volunteer opportunities within the greater community. • Partnered with local organizations to create volunteering events for all teams to participate in.• Interacted with others in role to unify around objectives to generate higher engagement and results for volunteering events. • Leveraged previous experience and relationship with an organization to collaborate internally on a streamlined experience for a market-wide volunteer event hosted in all retail stores within local market.

• Leveraged Korn Ferry competency model to coach and develop internal talent.• Coached and mentored team members in preparation for role progression and vertical movement.• Trained managers and employees on upon launch of new CRM and continued to educate them over time.• Facilitated product training on new products and services over the course of 9 years to both internal and external customers.• Facilitated new hire training on company culture and systematic workflows for 6 years. Validated new hire knowledge by observing individuals’ application of best practices over time to provide actionable feedback.• Over five years of experience in coaching, mentoring, and training employees to efficiently identify client needs and to provide complete solutions to them.• Consulted with new and existing clients to assess their needs to provide relevant and impactful technology solutions for their business.• Managed accounts within the SMB and B2B environment, consistently exceeding sales growth for yearly and quarterly projections.