NMLS # 2135872•Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.)• Proactively reaches out, by phone and in person, to high value customers growing client portfolios 30-60-% • Serving as branch ATMs co-custodian, ensuring it remains stocked functional and is balanced daily• Processed regulatory documents for large cast transactions in monetary instrument sales achieving 100% regulatory compliance and averting $75,000 in potential fines.

• Introduced process enhancements eg: standardized product flow through return and placement, driving a 40% boost in customer engagement and a 15% increase in overall revenue through improved user experiences.• Training team of 15 loss-prevention specialists through communicating the adoption of new behaviors and processes.• Conducted workload assessments and devised new operational processes that led to a 40% increase in productivity.• Drive financial reports to continuously improve budget efficiencies within the organization.

NMLS # 2135872Worked with clients to uncover their lending and financial needs, providing guidance and advising through all Bank of America's lending and banking solutions, including secured and unsecured mortgage solutions, credit card and auto solutions.Constantly worked with a leadership mentality and adapted to all innovative technologies.Trained and mentored new hires.Top performer 2020Prepared analyses and made appropriate loan recommendations while guiding clients through the application process. Assisted underwriters in clearing credit condition, collected and analyzed financial documents (personal and business), evaluated creditworthiness and risk, leveraging my strong problem-solving skills through meeting company and external agencies guidelines, working independently with minimal oversight.Curated and promoted home buying seminars and networking events.

Top regional mortgage originator, leading with 2.4 million in sales within the first 6 months.Lead by the company's purpose of helping make financial lives better through the power of every connection, I met or exceeded personal quarterly goals by focusing on educating my clients, quality results, and responsible growth. Building positive relationships with customers, focusing in generating new business.Collaborate with managers on regulatory compliance, risk management, CTR, cash management.Consistently posted customer experience scores of 95-100%Improved branch ranking from bottom 10% to top 20% in a single sales representative location.Promoted rapid business and performance turnaround at an underperforming branch location.Trained and mentored new hires

• Take part in communication and professional organizations to maintain high visibility and promote sales.• Prepare status and weekly reports to keep management abreast of activities.• Managed client records• Provided policy and service information.• Aided customers with a warm and professional attitudes

• Collaborate transfers and/or deliveries with store sales personnel to support organized and prompt pickups.• Adding, updating, and maintaining client profiles on SAP• Responsible for the daily sales floor activities, the selling process and customer service and for aiding in the execution of warehouse/stockroom and sales support.• Participate in communication and professional organizations to maintain a high level of visibility and promote sales.

• Coach and develop restaurant employees to build a strong cohesive team• Market, demonstrate, and lead a great customer restaurant experience• Promoted to Assistant Manager after Six months• Coordinated schedules and assigned team member shift• Designed and ordered all incoming and outgoing inventory for customers