Carlos Cuartas Email & Phone Number

Panama

During my time at GrupoTova, I have gained extensive experience in managing and supporting IT systems, including servers, networks, and end-user devices. I have been responsible for ensuring the smooth operation of these systems and providing technical support to users across the organization. My expertise in troubleshooting and problem-solving has allowed me to quickly and efficiently resolve issues and minimize downtime. Additionally, I have been involved in the implementation of new technologies and processes to improve system performance and security. Overall, my experience at GrupoTova has helped me develop strong technical and analytical skills, as well as the ability to work collaboratively with cross-functional teams.

Panama

As an Infrastructure Specialist at Grupo Tova, I led the design, implementation, and management of IT infrastructure solutions to meet the company's operational needs. I provided technical support to ensure the stability, performance, and security of the company's IT systems, including servers, network devices, and cloud services. I also collaborated with cross-functional teams to identify opportunities for process improvement and implemented solutions to enhance efficiency and reduce downtime.

Panama

At Dell, I held a position as a Technical Support Agent where I provided exceptional support to customers through phone, email and chat. I was responsible for troubleshooting and resolving issues related to Dell products and services, and ensuring customer satisfaction. Additionally, I provided support for other technical issues such as network and software problems. Working at Dell allowed me to further develop my technical skills and customer service abilities while providing me with the opportunity to work in a fast-paced, dynamic environment.

Colombia

As an IT Support Analyst at Stefanini, I provided technical assistance and support to clients with hardware and software issues. I also performed troubleshooting to identify and resolve technical problems and worked with other team members to maintain and improve the network infrastructure. In addition, I was responsible for monitoring and resolving incidents and service requests within defined SLAs, while providing excellent customer service. Through my work at Stefanini, I gained valuable experience in IT support and developed a strong problem-solving ability.

Caracas, Federal District, Venezuela

As an entrepreneur, I founded IT Ingenia, an IT consulting and development firm, where I managed a team of professionals to deliver innovative solutions to clients. I was responsible for establishing the company's vision and strategy, as well as for building and maintaining relationships with clients. My role also involved overseeing project management, technical architecture, and quality assurance to ensure timely delivery of high-quality products. I took on various responsibilities, from business development to financial management, to ensure the company's success. Through this experience, I gained valuable skills in leadership, project management, and business development.

Caracas

As an IT Infrastructure Specialist at Smartmatic, I was responsible for managing and administering the services supported by the Windows platform. This included Domain Services (Active Directory, DNS, DHCP, File Sharing, Print Services, Terminal Services, Software Deployment, and GPOs), as well as server and database cluster administration on Ms SQL Server. Additionally, I designed, managed, and administered the collaboration platform supported by Microsoft products, including SharePoint Server, Ms Project Server, and Exchange Server. I provided support for the VMware vSphere and Citrix Xenapp virtualization platforms.Notably, I led the migration of critical organization services to the Panama datacenter, such as the Intranet, Project Server, ERP platform, and Exchange. I also successfully deployed services and servers on the Windows platform, including the EPM platform, for the Philippine presidential election project.

Caracas

As a Technical Support Supervisor, I was responsible for ensuring the continuity of IT services critical to business operations, which required 24/7 availability. My role included managing the technological infrastructure, such as communications, Windows platform, and applications, coordinating and executing operational activities, implementing new projects, and expanding technology as the business grew. I also coordinated support services for internal and external clients and ensured compliance with service contracts.