Carley Cusack

Carley Cusack Email and Phone Number

Sales Operations Consultant @ Lift Chocolate
Boulder, CO, US
Carley Cusack's Location
Boulder, Colorado, United States, United States
Carley Cusack's Contact Details

Carley Cusack work email

Carley Cusack personal email

n/a
About Carley Cusack

Hello! I'm Carley. I've worked in EDI, wholesale, retail, and e-commerce for 8 years. I am passionate about driving key operational efficiencies into businesses that yield sustainable results for people and our planet. I am an excellent collaborator, creator of processes, and analytical thinker. With a foundation in psychology and the performing arts, I cultivate honest and empathetic conversations with stakeholders and can perform under great pressure to succeed. I love challenging projects with tons of data, trying new things, and building strong relationships.

Carley Cusack's Current Company Details
Lift Chocolate

Lift Chocolate

View
Sales Operations Consultant
Boulder, CO, US
Employees:
3
Carley Cusack Work Experience Details
  • Lift Chocolate
    Sales Operations Consultant
    Lift Chocolate
    Boulder, Co, Us
  • Active Brands As
    Cx Operations Specialist
    Active Brands As Mar 2023 - Present
    Broomfield, Colorado, United States
    • Supporting the sales team and key accounts, ensuring a seamless customer journey throughout the order process, serving as the main operations point of contact• Communicating and collaborating across the entire organization to ensure order accuracy, timely delivery, and client satisfaction• Managing the order entry process from manual input, validation, amendments, and processing – providing order acknowledgments, processing returns, and resolving any issues• Monitoring our B2B sales platform to ensure product availability and sales information is accurate across all platforms - communicating discrepancies to sales and demand planners• Maintaining customer database and ensuring correct system mapping• Working closely with product, marketing, and IT to provide accurate data across all systems• Absorbing comprehensive knowledge of products and inventory
  • Active Brands As
    Cx Specialist
    Active Brands As Apr 2021 - Mar 2023
    Superior, Colorado, United States
  • Masa Seed Foundation
    Administrative Coordinator
    Masa Seed Foundation Mar 2021 - Jan 2022
    Boulder, Colorado, United States
    Securing food sovereignty for future generations in Boulder CO through regenerative farming practices at a local non-profit seed bank.
  • Fenix Outdoor
    Customer Experience Representative
    Fenix Outdoor Jul 2018 - Apr 2021
    Promoted to oversee wholesale orders. Part of a 3 person CS team that processed over 28,000 orders from 2018-2020, exceeding 2019 Q2 goal by nearly 1.5 Million dollars.• Admin support to the customer service manager and sales team.• Collaborates with sales reps to recover revenue in the event of cancellations, factory discrepancies, and late shipments. • Uses excel formulas such as Vlookup, macros, sumifs, index match to build reporting.• Supported brand through warehouse, e-commerce and EDI transitions.• Co-created SOPs for warranty/returns, customer service, and e-commerce tasks.• Interviewed and co-hired associates.• Provided training and served as project manager for seasonal workers.• Developed inventory and distribution strategies for all samples.• Warranty and Returns expert• coordinating company events with excellent execution and attention to detail. • Attends sales meetings and tradeshows• Served as a brand liaison at sponsored events • Ensures excellent customer experience.
  • Rei
    Customer Service Representative
    Rei Oct 2017 - Aug 2018
    Boulder
    • Trained in Camp, Footwear, Clothing, and Customer Service departments.• Execute display strategies for successful store launch.• Scheduled by appointment to offer expert outfitting advice. • Gave in-depth guidance when choosing pieces for outdoor pursuits using cross-departmental expertise.• Attended ETE (employee training events) to obtain hands-on experience for using and selling products.

Carley Cusack Education Details

Frequently Asked Questions about Carley Cusack

What company does Carley Cusack work for?

Carley Cusack works for Lift Chocolate

What is Carley Cusack's role at the current company?

Carley Cusack's current role is Sales Operations Consultant.

What is Carley Cusack's email address?

Carley Cusack's email address is ca****@****nds.com

What schools did Carley Cusack attend?

Carley Cusack attended Berklee College Of Music, Denver School Of The Arts.

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