• Supporting the sales team and key accounts, ensuring a seamless customer journey throughout the order process, serving as the main operations point of contact• Communicating and collaborating across the entire organization to ensure order accuracy, timely delivery, and client satisfaction• Managing the order entry process from manual input, validation, amendments, and processing – providing order acknowledgments, processing returns, and resolving any issues• Monitoring our B2B sales platform to ensure product availability and sales information is accurate across all platforms - communicating discrepancies to sales and demand planners• Maintaining customer database and ensuring correct system mapping• Working closely with product, marketing, and IT to provide accurate data across all systems• Absorbing comprehensive knowledge of products and inventory

Securing food sovereignty for future generations in Boulder CO through regenerative farming practices at a local non-profit seed bank.

Promoted to oversee wholesale orders. Part of a 3 person CS team that processed over 28,000 orders from 2018-2020, exceeding 2019 Q2 goal by nearly 1.5 Million dollars.• Admin support to the customer service manager and sales team.• Collaborates with sales reps to recover revenue in the event of cancellations, factory discrepancies, and late shipments. • Uses excel formulas such as Vlookup, macros, sumifs, index match to build reporting.• Supported brand through warehouse, e-commerce and EDI transitions.• Co-created SOPs for warranty/returns, customer service, and e-commerce tasks.• Interviewed and co-hired associates.• Provided training and served as project manager for seasonal workers.• Developed inventory and distribution strategies for all samples.• Warranty and Returns expert• coordinating company events with excellent execution and attention to detail. • Attends sales meetings and tradeshows• Served as a brand liaison at sponsored events • Ensures excellent customer experience.

• Trained in Camp, Footwear, Clothing, and Customer Service departments.• Execute display strategies for successful store launch.• Scheduled by appointment to offer expert outfitting advice. • Gave in-depth guidance when choosing pieces for outdoor pursuits using cross-departmental expertise.• Attended ETE (employee training events) to obtain hands-on experience for using and selling products.