As Senior Product Manager, I help develop and implement new products, create and disseminate information about existing products, and work to create and improve data collection and visualization. It is my belief that learning how you do something is the first step to learning how to do something better.This includes coordinating with all departments to research, develop and deploy necessary changes to existing systems and infrastructure to debut new products.I also act to sponsor enhancements to existing products and other internal or client-facing interfaces. I maintain a central information storehouse, create and update product index entries for new products, and publish a comprehensive set of policies and procedures I also work with our legal departments to communicate changes between contract templates and facilitate the dissemination of information about the contract(s).I also identify potential people-side risks and anticipated points of resistance and develop specific plans to mitigate or address any concerns. I support the execution of plans by employee-facing managers and business leaders. I aim to be an active and visible coach to executive leaders who are change sponsors. Lastly, I work with project teams to integrate change management activities into the overall project plans.

I say that my job is to make (and keep) clients happy. I am the main contact for over 200 owners and operators of jet-powered aircraft across the world. I assist our Technical Services and Business Development team to support our growing business by maintaining and developing relationships. This runs the gamut from helping people navigate our client portal, negotiating the terms of contracts, or assisting with transfer of coverage during sale of the aircraft. I try very hard to be the person people think of when they have a problem or question that needs answering. I also like being that person when it comes to internal questions or problems.I work within our IT teams to continually improve our internal systems and processes. I work to improve the documentation and processes in my department. I also seek, through training and development, to grow my own set of tools in being the best client support person I can be.

Assisted clients with opening accounts, managing bill pay as well as achieving sales goals.

Managed a team of couriers, working with tight deadlines, in receiving, processing, obtaining and delivering travel documents.