Alex Cadby Email & Phone Number

London, England, United Kingdom

• Managing translation, localization and professional writing services projects from end to end. Actively driving the adoption of several new technologies and services, such as automated speech recognition and live.
• Overseeing a lean team of direct reports, having overarching responsibility for their performance. Mentoring and coaching my direct reports in region and junior colleagues in other regions to ensure the effective.
• Collaborating daily with external stakeholders, including clients, linguistic specialists and other vendors, to ensure successful management and delivery of projects. Liaising with internal stakeholders globally to.
• Engaging in volume and spend analysis, cost control initiatives, quality reviews, complaints management and process improvement/refinement, directed through Global Lingo’s GloZone system (powered by Plunet Translation.
• Collaborating with Global Lingo’s marketing team by contributing data-driven content such as articles and blog posts, adhering to content marketing and SEO best practice.

Singapore

• Project management of an expanded portfolio of clients, projects and services, including translation, localization, desktop publishing, foreign language transcription, subtitles creation, and more.
• Providing exceptional customer service for clients to ensure their needs are met and queries are managed appropriately. This includes providing consultation at initial enquiry to determine project scope and service.
• Working closely with internal stakeholders in region and cross-regionally, such as business development and vendor management functions, to define our pricing strategy in region and ensure alignment with company.

Singapore

• Taking the lead on management of transcription and minute-taking projects in the APAC region, acting as the key point of contact for clients and ensuring that they receive their deliverables on time, within budget.
• Engaging with a global freelancer network to assign the appropriate vendors to projects, with close monitoring of supplier costs against project budgets to ensure that profit margin and resource quality targets are hit.
• Working independently, as the sole representative of my function in the APAC region, to support internal stakeholders internationally with project management, quality assurance and project delivery outside of their.

London, United Kingdom

• Producing transcripts and minutes/summaries either through attending and recording client events, both in-person and remotely, or from audio recordings supplied by clients.
• Undertaking quality assurance on deliverables to ensure the highest quality output, including editing and proofreading transcripts and minutes/summaries as required to ensure compliance with Global Lingo's house style.
• Communicating directly with stakeholders both internal (project managers, team lead, business development) and external (clients and vendors).

Master Of Arts (Ma), English Language And Literature, General, Merit

Bachelor Of Arts (Ba), English Language And Literature, General, First Class Hons

Activities and Societies: Exeter University Boat Club (EUBC)