Oversee the day-to-day operations of a private, physician owned practice that provides services to ~115 patients per day and processes 100+ new patient referrals per month.Lead 3 direct reports and a team of 30 subordinate employees to include nurse practitioners, hall nurses, infusion nurses, medical assistants, lab technicians, schedulers, insurance specialists, front office staff, etc.Manage a staffing budget of ~$2.1M per year.Maintain open lines of communication with physicians, COO, CFO, human resources, central business office, oral pharmacy, infusion pharmacy, hospital administration, and various support vendors.

Supervised the day-to-day operations of three urgent care clinics to include staffing, scheduling, training, inventory, patient satisfaction, facility maintenance, etc.Managed a regional staffing budget of ~$1.2M per year and a regional medical supply budget of $135,000+ per year.Led a staff of 25 full-time medical assistants, 6 full-time nurse practitioners, and 10+ part time medical assistants.

Facilitated the exchange of pharmacy claim data between the PBM’s and clients.Communicated daily with internal team members and external vendor/client contacts to obtain information and complete data exchange setups in a timely manner.Used Salesforce, DataNet, Microsoft Teams, Microsoft Outlook and Microsoft Excel on a daily basis.Contract ended early due to over hiring and lack of work to assign to contractors.

Constructed resource guide to assist business owners with licensing requirements. Updated business profiles on eBINDr through online research and phone calls.Helped plan, organize, and promote Community Shred Day event.Created presentation for CEO that resulted in funding from new community partner. Assisted VP of BBB Educational Foundation with presentations and other duties as assigned.

Provided support to the Assistant Director in marketing the program, recruiting students, applicant tracking and other duties as assigned.Reported directly to Assistant Director and managed a team of 4 interns with 1 fellow Senior Intern.Utilized Slack to communicate with the team and manage status of current projects.

Analyzed the cost structure of BPO Operations to determine the average cost of processing a healthcare claim.Examined department costs within BPO Operations to determine highest cost versus lowest cost department.Constructed reports to calculate costs of processing a healthcare claim using Microsoft Excel.Documented project methods, decisions, trials, and errors to ensure the project could be carried out and updated.