Converted from a contractor for APEX Systems to a Full-Time FIS Global employee to join the FIS Payments team that is responsible for the performance, scalability, operations, and deployments for FIS enterprise payment solutions. The FIS Payments team brings payment systems and operations up to next-generation technology and the next generation’s customer demands to focus on payment modernization for financial institutions globally in meeting their payment unification goals.* Responsible for the performance, scalability, operations and deployments for FIS Enterprise Payments software.* Required to adhere to the full software lifecycle from pre-sales all the way through to production support for critical enterprise payment solutions that are deployed to hosted FIS Datacenters.* Work collaboratively with development, QA, and business analysts to manage the non-functional requirements for the software solutions.* Act as a technical interface to the production support, customer and/or implementation teams for system deployment, operations, performance, and scalability.* Work with networking, computing platform, storage, database, security, middleware, network and systems management, and related infrastructure technologies and practices.* Execute performance testing and work with development to ensure the requirements for the software are met.* Work in cloud-based deployment models such as Kubernetes/Openshift and Jenkins automated deployments.* Support implementations of FIS OPF based Enterprise Payment solutions on 3rd Party Software stack working with WebSphere/JBoss Application Servers, Oracle 19c database, and MQ Server.* Aid team with the installation, configuration, operation of relational databases, and experience scripting in a Linux environment.* Assist both customers and FIS hosting team members with system installation, configuration, and operation.* Maintain knowledge transfer through detailed documentation in Wiki and other mechanisms.

Hired as a contractor through APEX Systems as the Service Delivery Analyst for FIS Global as part of a client facing technical production team to deliver Open Payment Framework (OPF) products and services. Responsible for planning and client coordination for implementing system architecture, infrastructure builds, Change and Incident management, Patching/Vulnerability management, Migration and Fail-over management to provide class leading service.• Served as the single point of contact for our OPF Clients.• Established and maintained effective working relationships with all levels of management, (internally/externally), employees, clients and vendors.• Delivered a computer operations environment that meets or exceeds all service level agreements, via 24/7 availability, response time parameters, and availability targets.• Ensures deadlines and production schedules are met and reallocates workloads as necessary. • Manages internal and external communications/escalations on all types of topics (SLA reporting, RCAs, Incidents, production ticket updates, patches, releases and upcoming change management.

Serve as the facilitator of imaging installs and upgrades for McLeod ECS customers. Responsibilities include staging and installing new hardware, compiling code updates, performing system upgrades, including data conversions, level 3 Help Desk support for Imaging issues, and proactive consulting on overall system health.

Responsible for managing Fraud Systems Support, including configurations and maintenance for all fraud systems. Evaluate existing systems and complex data processing programs to identify optimization or troubleshooting solutions and propose recommendations for upgrades or modifications. Define specifications for adjusting operating programs, develop coding logic flowcharts and fraud rules, and coordinate with computer operations and user departments to encode, debug, and install new programs and procedures.> Working with business partners to ensure the latest fraud rules are up-to-date across 12 applications, coordinating with cross-functional teams of up to 100 team members and reviewing up to $20M of fraud data monthly to apply rules that prevent false positives and overlooked occurrences of fraudulent activity.> PRM check and debit fraud testing scenarios and navigator for check deposit fraud to support strategic planning > Apply rules that impact 100+ internal team members to decrease frequency in fraud alerts and to increase effectiveness of fraud prevention.

I was recruited as a contractor and given dual roles to administer Linux/Windows environment, and support the expansion of the Splunk environment for BC/BS of Alabama client.* Compiled list of 300+ active Linux and Windows servers to merge existing Splunk 6.0 environment to new one leveraging LanSweeper and RESTful API Splunk queries. * Identified all of the servers that were and were not reporting into the old and new environments. Collaborated with administration group to install and correct the Splunk agents on the discovered servers to ensure the proper monitoring / alerting.

I was recruited to administer the bank’s Oracle Mantas Anti-Money Laundering (AML) system and FircoSoft Watch-List Batch Filtering system. * Named Employee of the Month for leading successful cash vault implementation; promoted to Senior Systems Administrator within 2 years.* As Lead Systems Administrator, Vault Services, replaced existing cash management inventory system. Extracted customer data from 5 cash vault servers, converted data into a usable format, and created Crystal Reports to meet cash management needs.* Joined team to upgrade bank’s current IBM's Sterling Host to Host transfer system. Set-up workflows and landing zones, and created complex Sterling H2H maps.* Co-led project recovery following failed attempt by VistaPlus contractor. Implemented and stabilized OpenText’s Content Server and ASG’s VDRNET View Direct for Networks 6.0. Collaborated with Open Systems Archival Team to migrate Mobius MVS archival system on the legacy mainframe to the Linux servers for OpenText Content Servers, VistaPlus and VDRNET.

I held full accountability for evaluating, defining, customizing, deploying and providing support for company’s SaaS-based ACom3 Commission Compensation Systems to clients within banking, financial services and healthcare domains. * Played a pivotal role in gathering, configuring, testing, and deploying prototype ACom3 system for MetLife Bank’s Asset Management and Reverse Mortgage business, automating manual processes.

I evaluated, implemented and maintained bank automation products; tested and validated new technologies and system upgrades; analyzed and troubleshot existing remote deposit capture systems; and ensured delivery of critical banking files for multi-million dollar corporate customer deposits.* Implemented WauSau’s web-based WebDDL/Optima remote deposit and payment capture product that increased overall web-based remote deposit capture volume from $100K to $10M within 4 months.

In my second promotion with Fiserve, I led the Remote Deposit Capture Project as an interim Project Lead.* Rolled out and integrated more than 1300 live merchants for 100+ banking institutions into the internal environment and data centers within 5 months.

I transitioned to an analyst role to provide extensive support during the rollout of ISCheck, ISeBranch, and ISeDeposit products for Check 21 readiness. I assessed space requirements for the upgrade and migrated the active directory user data and settings.

Advanced to team lead in planning and delivering full IsCheck system upgrades to clients. Accountable for overall success of IsCheck system upgrade and ancillary installation projects. Responsible for initial needs assessments through deployment, testing, training and support. Evaluated client’s existing environments, recommended necessary changes, supervised the upgrade of servers and workstations, and led the rollout of new system upgrade. Planned, tracked, monitored projects, delivered status reports, and resolved issues.

I provided technical support to banks across Canada and the United States on proprietary ISCheck, IntraCheck, ISRecon, ISNetStatements and ISSubstitute Check software; MS-SQL database administration; high-end volume statement printers across Windows and Novell environments; and backups and restoration.